Veteran Directed Care (VDC) Coordinator

Northeast Independent Living Program Inc•Lawrence, MA

7d•$20 - $25

About The Position

The Veteran Directed Care (VDC) Coordinator assists veterans participating in the Veteran Directed Care Program in developing and managing self-directed long-term services and supports that promote independent living. The position uses independent judgment to coordinate services, identify resources, and support participants in achieving their independent living goals. The Coordinator provides information, referrals, advocacy, and coordination, supporting veterans in exercising choice, control, self-determination, and dignity of risk while managing services, budgets, and personal goals. The role works collaboratively with veterans, the Department of Veterans Affairs, community providers, and internal staff to help participants live successfully in their communities. The position is part-time and non-exempt. It involves work in office, community, virtual, and consumer home settings, with regular travel throughout the service area for home visits, meetings, outreach, and service coordination. Employees must be able to perform the essential functions, with or without reasonable accommodation.

Requirements

Bachelor's degree in Human Services, Social Work, Psychology, Rehabilitation Services, Healthcare Administration, or a related field; equivalent lived experience as a person with a disability may substitute for the educational requirement.
At least three years of experience in human services, disability services, care coordination, case management, independent living services, or a related field. Equivalent lived experience as a person with a disability or veteran may be considered.
Ability to travel independently throughout the service area to perform the essential functions of the position.
Knowledge of Independent Living philosophy, Veteran Directed Care, Veterans Affairs resources, disability rights, person-centered planning, and community-based services.
Strong case management, care coordination, advocacy, communication, documentation, problem-solving, and relationship-building skills.
Ability to manage competing priorities, maintain accurate records, and work effectively with veterans, families, community providers, and agency staff.
Commitment to consumer choice, self-determination, dignity of risk, community integration, and respectful service to veterans.
Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, Teams, and SharePoint.
Experience using electronic case management systems, databases, and data collection platforms.
Ability to use virtual meeting technology, internet-based resources, and standard office equipment.

Nice To Haves

Veteran status and/or experience working with veterans, military families, or veteran-serving organizations.
Knowledge of Veterans Affairs programs, Veteran Directed Care, long-term services and supports, and community-based resources.
Preference may be given to qualified candidates who self-identify as an individual with a disability, consistent with NILP's mission, Independent Living philosophy, and applicable federal Center for Independent Living requirements.

Responsibilities

Conduct outreach, intake, assessment, and referral activities for individuals participating in the Veteran Directed Care Program.
Develop, maintain, and monitor referral tracking systems and participant records to support timely service delivery and compliance with program requirements.
Assist veterans in developing and implementing person-centered, self-directed service plans that promote independent living, consumer choice, and community integration.
Coordinate communication and service delivery among veterans, family members, Veterans Affairs representatives, community providers, administrative staff, and other stakeholders.
Conduct quarterly home visits and ongoing follow-up to assess participant progress, address concerns, and ensure services and supports meet identified needs.
Travel throughout the service area to conduct home visits, attend meetings, provide outreach, and coordinate services.
Provide information, education, and guidance regarding program requirements, consumer rights, community resources, and available services.
Maintain current knowledge of Veterans Affairs programs, long-term services and supports, independent living practices, and community-based resources.
Advocate for consumer choice, self-determination, dignity of risk, and access to appropriate community-based supports and services.
Monitor participant progress toward identified goals and ensure compliance with organizational and program standards.
Gather information from consumers, family members, service providers, and community partners to support service planning and coordination.
Complete required documentation, maintain electronic case records, prepare reports, and ensure timely, accurate data entry.
Establish and maintain effective working relationships with consumers, coworkers, community partners, Veterans Affairs personnel, and referral sources.
Use Microsoft 365 applications, electronic case management systems, databases, and other technology to support service delivery and program operations.
Participate in professional development, continuing education, and training.
Represent NILP at community meetings, outreach activities, and public events to increase awareness of the program and veteran resources.
Serve as an internal resource regarding veteran services, community resources, and program requirements.
Perform other duties and special projects as assigned.