Care Coordinator

Cascade Comprehensive Care Inc•Klamath Falls, OR

12d•Hybrid

About The Position

The Care Coordinator provides ongoing care coordination and support tailored to members’ individual needs, promoting continuity of care and cost effectiveness by coordinating case management, utilization review, discharge planning, and member outreach. The role organizes workflows, manages communications, tracks critical information, prepares reports, and connects members with community resources. The Care Coordinator conducts member outreach and evaluations, coordinates with local agencies, primary care providers, and community resources, and manages care and transitions between care settings for assigned members. The role develops care plans and shared goals in collaboration with members, families or representatives, and care teams; advocates for members; and provides education, resources, and referrals. The position also participates in care-team meetings, maintains relationships with providers and community partners, protects confidential information in accordance with HIPAA, and works collaboratively while maintaining regular attendance and professional communication.

Requirements

Associate's degree from a two-year college or university, or an equivalent combination of education and experience.
Two to four years of related experience and/or training, or an equivalent combination of education and experience.
Specialized computer skills, including use of database, spreadsheet, report-writing, project-management, graphics, word-processing, and presentation applications, email, and scheduling software.
Traditional Health Care Worker Certification (Community Health Worker or Personal Health Navigator), or ability to obtain certification within 18 months of hire.
Excellent communication skills, including presentation, persuasion, and negotiation skills.

Responsibilities

Conduct member outreach and evaluations to determine member needs.
Coordinate with local agencies, primary care providers, and community resources to identify and support members who need care coordination.
Attend Interdisciplinary Care Team meetings, care coordination meetings, and other assigned meetings.
Maintain knowledge of local healthcare resources and referral options, including internal and external referrals to community-based resources.
Manage care coordination and transitions between care settings for assigned members, consulting with Case Managers as needed.
Build working relationships with members, families or representatives, and care teams, and advocate for members.
Develop member care plans and shared goals based on member needs, condition, and situation, in collaboration with members and with Case Manager consultation as needed.
Review cases with Clinical Operations management or the Chief Medical Officer when necessary.
Provide education, resources, and referrals to members and their families or support systems.
Maintain positive working relationships with providers and community partners.
Maintain confidentiality and comply with HIPAA rules and regulations.
Maintain punctual, regular, and predictable attendance.
Work collaboratively in a team environment.
Communicate effectively and remain calm and courteous under pressure when working with members, providers, and community partners.
Take direction respectfully from the manager.