Patient Care Coordinator
About The Position
Total Vision LLC is a group of optometry practices focused on providing world-class eye-care results to patients and California communities. The company is growing and seeks team members who can excel in a fast-paced environment. The Patient Care Coordinator supports patient-facing and administrative operations at the practice, including check-in, appointment coordination, insurance verification and claims, document management, contact lens sales, and maintaining an organized front desk. The role is part-time and hourly at GV Milpitas in Milpitas, California. The listed pay range is $16.50–$20.00 per hour; actual pay may vary based on experience and other job-related factors. The compensation package may include eligible bonuses, equity, and commissions. The employer is an equal opportunity employer, maintains a drug-free workplace, and conducts pre-employment substance abuse testing.
Requirements
- High school diploma, GED, or equivalent.
- Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences.
- Ability to cultivate positive patient rapport and build relationships that increase patient retention.
- Strong oral and written communication skills and the ability to manage priorities in a fast-paced environment.
- Ability to multitask, set priorities, and ensure patient commitments and deadlines are met.
- Proficiency with automated equipment and systems standard to the optometry industry.
- Ability to meet the listed physical requirements, including hearing, hand dexterity and eye-hand coordination, lifting, prolonged sitting and standing, talking, visual acuity, reading a computer screen for long periods, and walking.
Nice To Haves
- Experience in the ophthalmic, optometric, or medical industry is a plus but is not required.
Responsibilities
- Warmly greet patients as they enter the practice and complete check-in.
- Answer telephones, schedule appointments according to doctor preferences, and transcribe messages for return calls and faxes.
- Obtain and verify insurance eligibility for applicable patients; audit and edit insurance claims as needed.
- Scan and enter routing slips and other documents into the electronic health record (EHR).
- Confirm appointments for the following day, reschedule no-show appointments, and use the practice recall system.
- Pull and prepare charts for patients scheduled for the following day.
- Process contact lens sales through phone calls or doctor transitions.
- Keep the front desk organized.
- Perform opening and closing procedures as determined by the practice.
- Travel between practices as needed.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
