Patient Care Coordinator

UnitedHealth Group•West Islip, NY

12d•$18 - $32•Onsite

About The Position

Optum NY/NJ is seeking a friendly, patient-focused, detail-oriented Patient Care Coordinator for Huntington Urgent Care in West Islip, New York. The coordinator completes established processes and protocols, works cooperatively with the care team, provides excellent customer service, follows Lean processes, and supports financial, clinical, and service goals. The role includes patient registration and information entry, insurance verification, payment collection, phone support, and coordination of follow-up care. The coordinator may also be cross-trained as a medical assistant and assist with other tasks as assigned. The office is open seven days a week. The listed 37.5-hour weekly schedule is Tuesday 6:50 a.m.–3:00 p.m., Thursday 6:50 p.m.–3:00 p.m., Friday 6:50 a.m.–10:00 p.m., and Sunday 1:50 p.m.–10:00 p.m. The schedule may change based on business needs. The role may require travel to other local offices in the Nassau and Suffolk regions. The hourly pay range is $18.00–$32.00, based on full-time employment and factors including local labor markets, education, work experience, and certifications. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED.
At least 1 year of computer proficiency experience with Microsoft Office programs.
At least 1 year of experience in a medical office performing duties such as scheduling appointments, checking patients in or out, verifying insurance, collecting co-pays, and maintaining medical records.
Ability to work the schedule listed in the posting.
Ability to travel to other local offices in the Nassau and Suffolk regions as business requires.
Ability to be cross-trained as a medical assistant.
Ability to work independently and demonstrate good judgment and accountability.
Demonstrated ability to work well with health care providers.
Strong organizational and time-management skills.
Ability to multitask and prioritize tasks to meet deadlines.
Excellent verbal and written communication skills, including the ability to communicate clearly and concisely and understand and interpret information from others.

Nice To Haves

Knowledge of insurance carriers and managed care plans.
Epic experience.
Bilingual in Spanish and English.

Responsibilities

Greet patients, family members, and guests in a friendly manner.
Assist patients with signing in and completing registration.
Enter and scan patient demographic and insurance information into Epic.
Verify insurance eligibility and benefit information and inform patients about their benefits.
Collect co-payments and patient balances.
Answer incoming calls courteously and promptly, direct calls, and take messages.
Work cohesively with coworkers to achieve team goals.
Communicate effectively with patients, families, team members, and health care professionals, including through documentation, case conferences, communication notes, and evaluations.
Be cross-trained as a medical assistant.
Coordinate patient follow-up care with physicians and clinical staff, schedule referral appointments, and obtain authorization for diagnostic testing.
Assist with other tasks as assigned.

Benefits

Paid time off accrued beginning with the first pay period.
Eight paid holidays.
Medical plan options.
Health Spending Account or Health Savings Account participation.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term disability coverage.
Long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and recognition programs.
Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
Comprehensive benefits package, subject to eligibility requirements.