Branch Manager Jobs

About The Position

Requirements

• Typically requires 3 or more years of related experience.
• A degree is not required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered.
• Must be able to serve as a Notary Public in the applicable state.
• Must satisfy additional background checks required by Consumer Financial Protection Bureau regulations.
• Demonstrate relevant knowledge, skills, and abilities for the role, including customer focus and effective risk management.

Nice To Haves

• Accountability
• Banking knowledge
• Client counseling
• Customer experience
• Customer loyalty
• Decision-making
• People management
• Proactive behavior
• Results orientation
• Branch banking services
• Digital awareness
• Effective communication
• Managing multiple priorities
• Sales management

Responsibilities

• Lead all aspects of branch performance.
• Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
• Use the branded sales process to achieve sales targets and customer loyalty.
• Acquire consumer and business households and grow share of wallet, revenue, and business banking results through business development, community involvement, and collaboration with ecosystem partners.
• Coach team members in consultative selling and customer engagement to improve results and customer financial well-being.
• Lead the delivery of a differentiated client experience, including technology-enabled interactions and effective problem resolution across channels.
• Acquire, onboard, retain, coach, and develop branch team members.
• Set and manage employee performance and activity expectations through ongoing performance management.
• Cultivate and support an inclusive workplace and model PNC values.
• Manage operational, human capital, reputational, and business risks; mitigate sales practice risk and ensure compliance with regulatory guidelines, policies, and procedures.
• Exercise sound decision-making and demonstrate foundational understanding of balance sheets and income statements.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Backup child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service