Branch Manager

Heights Finance Corporation•Northport, AL

14d•$52,000 - $79,000•Onsite

About The Position

The Branch Manager leads branch growth and daily operations while delivering exceptional service to new and existing customers seeking consumer financial services. The role oversees loan processes, manages delinquent accounts, builds customer and business relationships, and sets standards for sales and customer service. The manager coaches and develops team members, manages performance and recruitment activities, and handles scheduling, payroll, and expenses. This is a full-time, onsite position at 1702 McFarland Blvd., Northport, AL 35476. The stated schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with evenings and weekends based on business needs and peak seasons. The base salary range is $52,000–$79,000. Full-time employees are eligible for benefits starting on day one, including paid time off, medical, dental, vision, and other voluntary coverages. Employees may participate in the company 401(k) program with a company match 30 days after hire, starting on the first of the month. Other perks include an Employee Assistance Program, Emergency Relief Fund, Attain4All, tuition reimbursement, Leadership Development Programs, and potential earnings through a Monthly Bonus Program.

Requirements

1–2 years of leadership or management experience, with demonstrated ability to influence and lead others.
Commitment to career advancement, taking on new challenges, and continuous learning.
Experience guiding clients or stakeholders through processes and providing support and advice.
Ability to support team members’ growth and foster a collaborative and inclusive environment.
High school diploma or equivalent.

Nice To Haves

Associate or bachelor’s degree.
1–2 years of experience in consumer finance, lending, or banking; preferred.

Responsibilities

Implement marketing plans, build business relationships, and manage daily operations to meet branch goals.
Oversee new and refinanced loans, ensuring compliance and outstanding customer service.
Proactively manage delinquent accounts.
Set standards for customer service and sales, and professionally address customer concerns.
Coach, mentor, and develop team members; lead by example and foster customer service excellence and strong relationships.
Conduct performance evaluations and provide feedback.
Partner with Talent Acquisition on recruitment efforts.
Manage scheduling, payroll, and expenses to support efficient branch operations.

Benefits

Paid time off.
Medical coverage.
Dental coverage.
Vision coverage.
Other voluntary coverages.
401(k) program with company match, available 30 days after hire, starting on the first of the month.
Employee Assistance Program.
Emergency Relief Fund.
Attain4All.
Tuition reimbursement.
Leadership Development Programs.
Potential earnings through the Monthly Bonus Program.