Branch Manager I - Des Moines, IA - Ingersoll Location

Lincoln Savings Bank•Des Moines, IA

10d

About The Position

The Branch Manager I oversees branch operations, coaches and develops staff, manages customer relationships, and supports sales and service objectives while ensuring compliance with regulatory and operational standards. The role partners with the branch team to drive performance, employee development, operational excellence, and a positive customer experience. The Branch Manager I is responsible for individual and branch sales goals. The position conducts outside sales efforts based on market opportunity to generate new business and consumer clients while maintaining and expanding existing banking relationships. It builds client relationships by listening and providing financial solutions across deposit and credit products and services, and performs customer financial reviews to deepen relationships. The manager uses CRM to manage customer relationships and interactions. The role supervises daily branch operations, including vault, drawer, and ATM balancing; oversees teller and customer service duties; and assists with customer transactions as needed. It manages workflows and deadlines, handles complex customer issues and requests, and ensures compliance with bank policies, procedures, internal controls, operational procedures, and risk management policies. The Branch Manager interviews, hires, trains, coaches, assigns and directs work, evaluates performance, rewards and disciplines branch retail employees, and addresses complaints and problems. The manager also takes and underwrites consumer loan applications and works with Central Loan Processing to decision and close loans. The position requires openness to coaching and feedback, professional conduct and appearance, and representing Lincoln Savings Bank positively, including participation in civic, community, and networking events. Occasional company-related travel may be required; a valid driver’s license is required.

Requirements

High school diploma or equivalent.
Knowledge of banking policies and compliance regulations.
Experience managing and coaching a team.
Experience in banking or sales.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
NMLS registration or ability to obtain it.
Ability to manage workflows and meet deadlines consistently.
Proven track record of referring clients to all business lines while meeting or exceeding sales goals.
Ability to take initiative and use sound judgment in decision-making and higher-level problem-solving.
Highly effective and professional written and verbal communication skills.
Valid driver’s license, as occasional company-related travel may be required.
Ability to occasionally lift and/or move items over 10 pounds without reasonable accommodation.
Ability to remain seated for extended periods, with the ability to change position as needed.
Openness to coaching and ability to incorporate feedback for continuous improvement.
Adherence to established standards of professional appearance and behavior.

Nice To Haves

Bachelor’s degree in Business Administration, Finance, Accounting, or an equivalent combination of education and relevant experience.
Experience in consumer lending.

Responsibilities

Conduct outside sales to generate new business and consumer clients and maintain and expand existing banking relationships.
Perform customer financial reviews to deepen relationships.
Listen to clients and provide financial solutions across deposit and credit products and services.
Manage customer relationships and interactions using CRM.
Supervise day-to-day branch operations, including vault, drawer, and ATM balancing.
Oversee teller and customer service duties and assist with customer transactions as needed.
Manage workflows and consistently meet deadlines.
Interview, hire, train, coach, assign and direct the workload of, appraise, reward, and discipline branch retail employees.
Address employee complaints and resolve problems.
Ensure compliance with bank policies and procedures, internal controls, operational procedures, and risk management policies.
Manage complex customer issues, provide resolutions or additional options, and respond promptly and properly to customer requests.
Take and underwrite consumer loan applications and work with Central Loan Processing to decision and close loans.
Participate in civic, community, and networking events to foster relationships and enhance the bank’s community presence.
Represent Lincoln Savings Bank professionally and positively.
Travel occasionally for company-related purposes, as required.