Branch Manager I - Des Moines, IA - Ingersoll Location

Lincoln Savings Bank•Des Moines, IA

About The Position

The Branch Manager I oversees branch operations, develops staff, manages customer relationships, and supports sales and service objectives while ensuring compliance with regulatory and operational standards. The role partners with the branch team to drive performance, support employee development, deliver operational excellence, and provide a positive customer experience. The manager is accountable for individual and branch sales goals, generates new business through outside sales, and maintains and expands consumer and business banking relationships. This includes conducting customer financial reviews and providing deposit and credit solutions tailored to client needs. The role supervises daily branch operations, including vault, drawer, and ATM balancing, teller and customer service duties, and assistance with customer transactions. It also uses CRM tools to manage customer relationships and interactions, manages workflows and deadlines, and handles complex customer issues and requests. The Branch Manager interviews, hires, trains, coaches, assigns work to, evaluates, rewards, and disciplines branch retail employees, while addressing complaints and resolving problems. The position takes and underwrites consumer loan applications and works with Central Loan Processing to decision and close loans. The Branch Manager ensures compliance with bank policies, procedures, internal controls, operational procedures, and risk-management policies. The role requires professional conduct and appearance, openness to coaching and feedback, and participation in civic, community, and networking events to support the bank’s community presence. Occasional company-related travel may be required, and a valid driver’s license is required.

Requirements

High school diploma or equivalent required.
Knowledge of banking policies and compliance regulations required.
Experience managing and coaching a team required.
Experience in banking or sales required.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint, required.
Nationwide Mortgage Licensing System (NMLS) registration or ability to obtain it.
Proven track record of referring clients to all business lines while meeting or exceeding sales goals.
Ability to take initiative and use sound judgment in decision-making and higher-level problem-solving.
Highly effective and professional written and verbal communication skills.
Valid driver’s license required because occasional company-related travel may be required.
Ability to occasionally lift and/or move items over 10 pounds without reasonable accommodation.
Ability to remain seated for extended periods, with the ability to change position as needed.

Nice To Haves

Bachelor’s degree in Business Administration, Finance, Accounting, or an equivalent combination of education and relevant experience preferred.
Experience in consumer lending preferred.

Responsibilities

Oversee branch operations and support branch sales and service objectives while maintaining regulatory and operational compliance.
Meet individual and branch sales goals through outside sales, new-business development, and the maintenance and expansion of consumer and business banking relationships.
Conduct customer financial reviews and provide deposit and credit products and services that meet client needs.
Use CRM productively to manage customer relationships and interactions.
Supervise day-to-day branch operations, including vault, drawer, and ATM balancing; oversee teller and customer service duties; and assist with customer transactions as needed.
Manage workflows and consistently meet deadlines.
Interview, hire, train, coach, assign work to, direct, appraise, reward, and discipline branch retail employees; address complaints and resolve problems.
Ensure compliance with LSB policies and procedures, internal controls, operational procedures, and risk-management policies.
Resolve complex customer issues and provide information, options, and prompt responses to customer requests.
Take consumer loan applications, underwrite consumer loans, and work with Central Loan Processing to decision and close loans.
Participate in civic, community, and networking events to foster relationships and enhance the bank’s community presence.
Represent Lincoln Savings Bank professionally and positively and adhere to its standards of professional appearance and behavior.