Branch Manager

Needham Bank•Newburyport, MA

14d•$75,247 - $105,346

About The Position

The Branch Manager oversees all aspects of branch performance, with a focus on growing the bank’s market share and deposit base through relationship management, business development, and community engagement. The manager develops a culture of quality and continuous improvement and ensures the team acquires new business and personal relationships while retaining and expanding existing ones. The role is externally focused but is responsible for overall branch performance. The Branch Manager builds customer and prospect relationships, identifies lending opportunities, develops staff, and represents the bank at community functions. The position also ensures a strong customer experience, handles customer account issues, and maintains branch safety and soundness by following audit, regulatory, and procedural guidelines. The role is performed in a normal business office environment and requires the ability to lift 30 pounds. A flexible schedule based on bank operating hours is required, including Saturday mornings. Community participation may occur during and outside business hours, and reliable transportation and flexibility to work at new locations or accept reassignments are required.

Requirements

Highly motivated and experienced manager.
Fluent written and verbal English communication skills.
Demonstrated ability to promote high ethical standards and behaviors.
Participation in community organizations and events, including outside business hours.
Ability to build strong relationships across the organization and in the community.
Ability to exceed customer service expectations.
Ability to adapt to change.
Proven track record in sales and new business development.
Reliable transportation and flexibility to adapt to new job locations and reassignments.
Ability to work a flexible schedule based on bank operating hours, including Saturday mornings.
Ability to adhere to Needham Bank’s Core Values: Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing.
Bachelor’s degree or equivalent experience/combined education required.
At least 5 years of experience as a successful branch manager.
At least 5 years of management and/or leadership experience.
Extensive background in bank operating policies and procedures and state and federal banking regulations.
Proficiency in Microsoft Office.

Nice To Haves

Bachelor’s degree is highly desired.
Banking industry experience is highly preferred.

Responsibilities

Promote bank products and services to customers and prospects in the community, focusing on business development and relationship building.
Identify and facilitate consumer and business lending opportunities with new and existing customers.
Develop relationships with existing customers and maintain a market-area network to identify prospects and generate referrals.
Coach and develop branch staff to achieve consistent, measurable results.
Conduct performance evaluations; recommend salary or bonus adjustments; counsel or discipline employees when needed; and coordinate staff training as needed.
Represent the bank at community functions to develop new business, including participation during and outside bank hours.
Facilitate meetings between clients or prospects and appropriate bank personnel.
Deliver a high-quality customer experience and coach branch staff to do the same.
Ensure branch employees take ownership of inquiries and respond within 24 hours.
Manage the process of helping customers with account-related issues and questions.
Ensure branch safety and soundness through compliance with audit, regulatory, and procedural guidelines.
Maintain a teamwork-oriented environment.
Manage and support the professional development of branch team members.
Perform additional duties as requested, needed, or assigned.