Branch Manager

Centier Bank•Griffith, IN

14d

About The Position

The Branch Manager oversees branch teams and is accountable for maximizing branch growth, revenue, client experience, and compliance with banking laws and regulations. The role drives sales and service by motivating associates to meet sales targets, acquire clients and business relationships, generate referrals, and deepen existing client relationships. The manager also directs daily branch operations through coaching, training, and associate development. The Branch Manager builds community visibility and uses professional relationships to develop new business opportunities. The position requires people-management and relationship-building skills, effective communication and presentation abilities, and strong personal sales performance alongside the ability to improve team sales performance. The manager is expected to apply Centier’s mission, values, and service standards in interactions with clients, associates, and the community.

Requirements

Bachelor’s degree.
At least 5 years of management experience, preferably in banking, financial services, or goal-driven retail sales with an emphasis on consumer and business development.
Successful record of coaching and mentoring associates to improve results.
Client service experience.
Thorough knowledge of Human Resources best practices, including performance management and progressive discipline.
Working knowledge of PC software and bank-approved systems, including MS Windows, Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, social media platforms, CSI NuPoint, IMM, Covalent, Power BI, and Smartsheet.
High emotional intelligence.
Ability to manage multiple bank initiatives simultaneously.
Ability to adapt quickly to new technology, system conversions, and software rollouts while supporting and holding the team accountable for implementation.
Strong interpersonal, verbal, and written communication skills.
Networking, time-management, and leadership skills.
Ability to resolve client problems by listening, considering options, and implementing resolutions.
Consultative skills to identify clients’ financial needs and recommend solutions.
High attention to detail and accuracy.
Ability to work within and develop a team environment.
Comprehension of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Ability to interact with business partners such as Investment Services, Mortgage, and Business Banking sales professionals.

Nice To Haves

Management experience in banking, financial services, or goal-driven retail sales, particularly with consumer and business development.

Responsibilities

Manage and motivate branch teams in accordance with Centier’s Mission, Essentials of Excellence, and Values.
Use independent judgment and sound decision-making to limit risk to clients and the bank.
Plan and coordinate short- and long-term strategies to achieve branch goals.
Research local consumer and business needs, competitors, market conditions, trends, and opportunities; develop sales plans to meet branch goals and increase market share.
Create a sales culture and hold the team accountable for business development, relationship management, and client retention.
Participate in and manage the Servant Sales process according to established guidelines.
Maintain and expand client and business banking relationships and conduct outside sales efforts to generate new business.
Refer clients to other bank business lines and encourage team members to do the same.
Partner with sales colleagues to deepen existing client relationships and acquire new clients.
Work with small business clients to ensure their products and services meet their needs and provide value.
Counsel clients on financial needs, open accounts, and originate and close loans.
Provide timely, candid, and constructive performance feedback through regular touch bases, huddles, pipeline meetings, skill-building meetings, and coaching sessions.
Oversee team performance management, including reviews, salary recommendations, coaching, action plans, scheduling, hiring, discipline, and termination.
Coach and train the team to deliver strong sales results and an exceptional client experience.
Ensure consistent application of bank policies and standard operating procedures, and work with Retail Operations on branch questions and issues.
Create schedules based on anticipated branch traffic and volume.
Use data and reports to identify trends and information that can help achieve branch goals.
Represent Centier professionally through community involvement, external initiatives, and volunteerism.
Support each associate’s career development and recognize individual and branch-team achievements.
Promote the bank through volunteer events, teams, and special projects as needed.
Develop professional expertise through courses, seminars, and trade-related publications.
Follow the Essentials of Excellence and exhibit corporate values in internal and external interactions.
When applicable, serve as Community Coordinator, handle donation requests, and work with regional or Community Relations contacts on sponsorship and donation opportunities.
For Business Center Branches, manage multiple lines of business and collaborate across them to address client needs.
Mentor fellow managers and other branch associates.
Be available to work evenings, some weekends, and at other branches as needed.