Branch Manager

Ascend Bank•Middletown, CT

14d•$65,000 - $80,000

About The Position

The Branch Manager is accountable for the overall performance of an assigned branch, including meeting revenue, expense, and market share goals for loans, deposits, fee-based services, and the debit card reward program. The role requires leadership in client experience, employee development and retention, client relationship development, retail sales, loss mitigation, and compliance with bank policies, procedures, and quality standards. The Branch Manager leads branch staff, including the Assistant Branch Manager, and develops strategies to grow the business and achieve financial targets. The position manages client relationships and community outreach, monitors branch performance, supports staff training and development, and ensures effective risk management and regulatory compliance. The role supervises Branch Sales and Service, Branch Operations, and Safe Deposit.

Requirements

Three to five years of similar or related experience.
Proficiency in Microsoft Office Suite, specifically Word, Excel, and PowerPoint.
A two-year college degree or completion of a specialized course of study at a business or trade school.
Leadership ability in client experience, employee development and retention, client relationship development, retail sales, loss mitigation, and compliance with bank policies, procedures, and quality standards.
Digital literacy, including use of information and communication technologies; technical proficiency with bank products; and awareness of new technology.

Nice To Haves

Bilingual proficiency in English and Spanish is considered desirable.

Responsibilities

Develop and implement strategic plans to drive business growth and achieve financial targets.
Lead and motivate the Assistant Branch Manager and staff to exceed performance goals and deliver exceptional client service.
Foster a positive, collaborative work environment that encourages teamwork and professional development.
Build and maintain relationships with clients, local businesses, and community organizations through preset outside business appointments with prospective and existing clients.
Collaborate with branch staff on relationship-building strategies to attain goals and maximize client satisfaction.
Address client inquiries, concerns, and escalations in a timely and professional manner.
Ensure compliance with banking regulations, policies, and procedures.
Implement risk management practices to safeguard the bank’s assets and reputation.
Conduct audits and reviews to identify risks or non-compliance and implement corrective actions as needed.
Monitor branch performance metrics and KPIs against goals.
Prepare regular reports for senior management on achievements, pipelines, challenges, and opportunities.
Use the CRM platform to capture client interactions and analyze data for relationship-building, process-improvement, and operational-efficiency opportunities.
Provide leadership and guidance to the Assistant Branch Manager and staff, supporting continuous learning and development.
Identify training needs and coordinate training sessions to enhance employee skills and knowledge.
Conduct performance evaluations and provide constructive feedback to support career growth and development.
Represent the bank at community events, local business associations, and civic organizations.
Identify sponsorship and partnership opportunities aligned with the bank’s values and strategic objectives.
Lead or participate in community service initiatives and volunteer activities.
Supervise Branch Sales and Service, Branch Operations, and Safe Deposit.