ASSISTANT BRANCH MANAGER

7 17 Credit Union•Akron, OH

13d•Onsite

About The Position

7 17 Credit Union is seeking an experienced, service-focused Assistant Branch Manager to help lead branch operations, coach employees, build member relationships, and contribute to branch growth and success. The role supports the Branch Manager in developing employees and fostering a strong member-service and sales culture. The Assistant Branch Manager also serves members with financial products and services, supports business development, and helps maintain effective branch operations and compliance. This is an on-site position at the Wallhaven Branch in Akron, Ohio, and may require travel to branch locations throughout Trumbull, Mahoning, Portage, and Summit Counties as business needs dictate.

Requirements

At least 3 years of credit union or related financial institution experience.
High school diploma or equivalent.
Strong customer service, problem-solving, communication, and organizational skills.
Ability to build relationships with members and employees while maintaining a positive, team-oriented environment.
Ability to travel to branch locations throughout Trumbull, Mahoning, Portage, and Summit Counties as needed.

Nice To Haves

Prior supervisory, leadership, or employee coaching experience.
Associate degree.

Responsibilities

Assist the Branch Manager with leading, coaching, training, and developing branch employees.
Foster a strong member service and sales culture through employee development and performance support.
Assist members with deposit accounts, consumer lending, online and mobile banking support, account maintenance and servicing, and other financial products and services.
Resolve member concerns professionally and efficiently.
Support branch growth initiatives and business development efforts.
Assist with branch cash management, audits, security procedures, and operational compliance.
Help conduct employee coaching, observations, and performance reviews.