Branch Manager- College Park, MD

M&T Bank•College Park, MD

11d•$86,600 - $144,300

About The Position

The Branch Manager leads all activities of a retail banking branch and is accountable for the branch’s operating model, customer and employee experience, digital engagement, transactions and operations, servicing, sales, profitability, and annual goals. The role includes personal production and leadership of the branch team through coaching, performance management, staffing, and employee development. Branch Managers build customer relationships, identify Retail and Business Banking needs, grow business through outreach and community engagement, and partner across the bank to resolve customer and employee issues. They maintain operational, security, compliance, and internal control standards, manage complex servicing and error-resolution issues, and process Business Banking loan requests up to $250,000. The position reports to a Retail Regional Manager and generally has direct reporting responsibility for branch staff. Branch Managers are expected to spend some time servicing existing customers and most of their time growing the business through proactive sales and outside calling. They must maintain applicable federal registration requirements under the SAFE Act, stay current on operational, product, and system changes, and meet stated insurance licensing and Business Banking Specialist expectations.

Requirements

Bachelor’s degree, or four years of relevant experience in lieu of a degree.
At least three years of sales experience.
At least two years of managerial experience or demonstrated leadership abilities.
Demonstrated strong knowledge of Business Banking products, services, and client relationship management.
M&T Way Certified.
Ability to work with common PC software, including Microsoft Office word-processing and spreadsheet software.
Ability to establish and maintain federal registration requirements outlined in the SAFE Act.
At Market Manager discretion or based on branch need, obtain Life/Accident and Health Insurance licensing within 18 months of entry into the position; the branch provides licensing training within six months.
Obtain M&T Business Banking Specialist status within 18 months of hire.

Nice To Haves

Bilingual Spanish.
Demonstrated sales or business development experience and success, with a fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with personnel and business partners at all organizational levels.
Strong financial services product knowledge.
Strong organization, time-management, and prioritization skills.
Experience with the Internet and email.
Precision Leadership Certified.

Responsibilities

Direct sales and business development, meet operational objectives, and ensure the branch achieves its annual goals and profitability objectives.
Lead, coach, and develop branch staff through priority setting, performance management, and accountability.
Identify Retail and Business Banking customer needs using M&T sales processes and available tools and resources to provide short- and long-term solutions.
Prospect for and grow Business Banking relationships through outreach, and build the bank’s presence in the community.
Conduct interviews and select employees based on the staffing model.
Model and coach customer service and needs-determination behaviors and reinforce execution of the Retail strategy.
Maintain operational requirements and compliance with consumer and business banking guidelines, security policies, and control procedures; prevent fraud and protect customer assets.
Take ownership of complex account servicing and error-resolution issues, including escalations, and coach others to reduce future problems and escalations.
Engage with team members and business partners as appropriate, building partnerships to resolve customer, service, and employee issues accurately and promptly.
Independently process Business Banking loan requests up to $250,000 and bundle products and services where appropriate.
Adhere to applicable compliance and operational risk controls in accordance with company and regulatory standards and policies.
Promote a culture of belonging that reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.
Exercise managerial authority concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.
Maintain federal registration requirements outlined in the SAFE Act and stay current on operational, product, and system changes and enhancements.
Meet applicable insurance licensing and Business Banking Specialist expectations.
Take full ownership of customer issues until they are completely resolved.