Branch Manager - Bethel Park, PA

Huntington National Bank•Bethel Park, PA

4d•Onsite

About The Position

The Branch Manager is responsible for managing the branch and leading its sales, service, and operations. The role includes coaching colleagues on existing processes, guiding the team toward budgeted production goals, acquiring consumer and business customers, referring customers to bank partners, and proactively deepening existing customer relationships. The Branch Manager is also responsible for ongoing business development and a calling program. The position manages high-value consumer and business customer portfolios, promotes excellent customer service, oversees branch operations and compliance, and develops relationships within the community and across the bank. The manager also contributes to staffing and recruitment, secures resources for the team, and monitors branch sales, service, operational, and financial performance. The role is office-based in Bethel Park, Pennsylvania.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor’s degree.
Subject to additional background-check requirements, including providing fingerprints as required by NMLS regulations.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Nice To Haves

Bachelor’s degree and previous management experience.

Responsibilities

Manage portfolios of high-value consumer and business customers.
Refer customers to other areas of the bank to meet their needs, deepen relationships, and build internal partnerships in accordance with OCR guidelines.
Lead the team in providing excellent customer service and resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of products, services, technology, and policies, and educate the team on them.
Maintain active involvement in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain resources needed to support the team.
Manage branch operations in accordance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Lead sales, service, operations, and business development, including customer acquisition, proactive relationship deepening, and a calling program.
Perform other duties as assigned.