Branch Manager - Bethel Park, PA

Huntington National Bank•Bethel Park, PA

3d•Onsite

About The Position

The Branch Manager is responsible for managing the branch and leading its sales, service, and operations. The role includes coaching colleagues on established processes, guiding the team toward budgeted production goals, acquiring consumer and business customers, making referrals to bank partners, and proactively developing existing customer relationships. The manager is also responsible for consistent business development and a calling program. The position manages high-value consumer and business customer portfolios, oversees branch operations and staffing, supports excellent customer service, and maintains compliance with operational, security, risk, and regulatory policies. The manager builds business and community relationships and develops internal partnerships to support the branch’s market area. The position is office-based in Bethel Park, Pennsylvania.

Requirements

High school diploma or GED and at least one year of experience in a goal-driven retail sales leadership role, or a bachelor’s degree.
Provide fingerprints if required by NMLS regulations and satisfy additional background check requirements.
Demonstrated acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance across branch and digital channels.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Nice To Haves

Bachelor’s degree.
Previous management experience.

Responsibilities

Manage portfolios of high-value consumer and business customers.
Refer customers to other areas of the bank to address their needs, deepen relationships, and build internal partnerships in accordance with branch OCR guidelines.
Lead the team in providing excellent customer service and resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of products, services, technology, and policies, and educate the team on them.
Maintain active community involvement and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Secure the resources needed to support the team.
Manage branch operations and adhere to operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Lead branch sales, service, and operations; coach the team toward budgeted production goals; acquire new consumer and business customers; deepen existing customer relationships; and maintain a business development and calling program.
Perform other duties as assigned.