Branch Manager Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent experience.
• At least 3 years of sales experience, with demonstrated ability to lead and coach a successful sales team.
• At least 3 years of demonstrated small business deposit or credit experience and familiarity with small business operations.
• General understanding of financial statements and concepts.
• Demonstrated understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Demonstrated ability to leverage centers of influence to promote business.
• Experience influencing business partners, including investment services, mortgage, and business banking sales professionals.
• Effective communication and strong public speaking skills.
• Strong leadership, time management, work ethic, and integrity.
• Ability to communicate face-to-face and by phone; frequently use hands to manipulate or grasp objects; occasionally bend and lift from floor height; frequently lift 1–10 pounds and occasionally lift up to 30 pounds.
• Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
• Occasional travel, including overnight stays.

Nice To Haves

• Bachelor's degree.
• Notary license.

Responsibilities

• Provide a distinctive client experience and build trusted relationships with clients and teammates.
• Make outside calls to small business clients and develop community networks and centers of influence to generate referrals, particularly for small business.
• Grow branch business through retention, expansion, and acquisition, and lead the team in meeting activity, behavior, and outcome expectations.
• Lead, coach, develop, and motivate branch teammates; ensure their understanding of products, services, sales and service processes, and the competitive landscape.
• Build partnerships within the branch and with other lines of business to acquire clients and deepen existing client relationships; manage internal and external centers of influence.
• Manage branch staffing and schedules, including recruiting, interviewing, selecting, onboarding, and training teammates, and deploy teammates to other branches as needed to maintain area coverage.
• Use observational coaching, joint sales calls, training tools, and performance management to support teammate growth and recognize performance.
• Guide the branch team on regulatory, security, and internal controls, and ensure timely completion of branch operational tasks.
• Oversee day-to-day branch activities, transactions, compliance, security, and recordkeeping.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
• Perform other duties as assigned; duties and activities may change.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Eligible for company benefits; specific benefits are referenced through a link in the posting.