Branch Manager - Cedar Falls

Regions Bank•Cedar Falls, IA

7h•Onsite

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. This player-coach oversees branch operations, manages associate performance, and guides associates in understanding and meeting customer needs. The manager drives individual sales results while ensuring the team meets branch sales, quality, and service goals and maintains an efficient, compliant branch. The role calls for a competitive, individually driven team player who can provide personalized service in a fast-paced environment and help customers and communities achieve financial goals. The Branch Manager leads a small team, generates new business through customer needs-based guidance, conducts outside sales, and develops existing consumer and business banking relationships. The position educates associates, customers, and the community about financial wellness and Regions’ banking technology and digital services; coaches associates using the iConnect Sales, Service and Coaching process; advises customers on consumer and business banking products; and helps ensure a positive customer experience, including handling transactions as needed. The manager resolves escalated issues, recruits and selects associates, collaborates with business partners, and refers customers with complex needs to internal experts. The role also ensures compliance with bank policies, procedures, audit requirements, laws, and regulations, and manages operational risk responsibilities within the branch. The position requires NMLS registration and is incentive eligible. It is exempt from FLSA timekeeping requirements and is not eligible for overtime. The role may be filled at a higher level depending on the candidate’s qualifications and experience.

Requirements

High school diploma or GED.
Two years of experience in financial services, sales, or sales management.
Obtain an active Life Insurance License within the first 12 months and maintain required continuing education.
Ability to work on Saturdays as needed.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to exhibit mastery of key advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Five years of banking and/or lending experience.
Five years of relationship-based client consultation experience.

Responsibilities

Lead a small team of branch associates contributing to revenue generation by identifying customer needs and providing guidance about Regions solutions.
Conduct outside sales to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and communities about financial wellness practices and bank technology and digital solutions.
Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with guidance from mentors, senior managers, and internal support partners.
Provide timely coaching to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on Regions Consumer and Business products and services, including loan and deposit products, and assist with annuities and life insurance.
Ensure an optimal customer experience, including helping customers with transactions and sharing responsibility for greeting customers when needed.
Resolve escalated customer and associate issues and counsel associates in partnership with senior leadership and Human Resources.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers with complex financial needs to internal experts.
Follow bank policies, processes, procedures, audit requirements, laws, and regulations; ensure associates complete delegated operational risk duties and identify and report operational risks.
Drive individual sales performance and ensure the branch meets sales, quality, and service goals while remaining operationally efficient and compliant.