Branch Manager - Cedar Falls
About The Position
At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. The role acts as a player and coach, oversees branch operations, manages associate performance, and guides associates in understanding and meeting customer needs. The Branch Manager drives individual sales performance and ensures the team meets branch sales, quality, and service goals while maintaining an efficient and compliant branch. The position focuses on fostering customer relationships, identifying financial needs, and helping customers work toward their goals. The Branch Manager leads branch associates, develops them through Regions’ iConnect Sales, Service and Coaching process, and works with mentors, senior managers, internal support partners, and Lines of Business. The role also provides personalized customer service, handles escalated issues, and ensures compliance with bank policies, procedures, audit requirements, and applicable laws and regulations. Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required. The position is incentive eligible and exempt from timekeeping requirements under the Fair Labor Standards Act, with no overtime eligibility. It is full-time and based at the Cedar Falls University Avenue location in Cedar Falls, Iowa.
Requirements
- High school diploma or GED.
- Two years of experience in financial services, sales, or sales management.
- Obtain an active Life Insurance License within the first 12 months and maintain continuing education required for licensing.
- Ability to work on Saturdays as needed.
- Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
- Ability to demonstrate mastery of advice, guidance, and education concepts.
- Ability to handle multiple priorities simultaneously.
- Ability to provide effective feedback and guidance.
- Excellent communication and customer service skills.
- Excellent leadership and problem-solving skills.
Nice To Haves
- College degree.
- Life Insurance License.
- Supervisory experience within the Financial Services industry.
- Five years of banking and/or lending experience.
- Five years of relationship-based client consultation experience.
Responsibilities
- Lead a small team of branch associates who contribute to new revenue by identifying customer needs and providing guidance about Regions solutions.
- Conduct outside sales efforts appropriate to market opportunities to generate new business clients and maintain and expand consumer and business banking relationships.
- Educate associates, customers, and surrounding communities about financial wellness practices and banking technology, including mobile, online, and ATM offerings.
- Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with guidance from an assigned mentor, senior managers, and internal support partners.
- Provide timely coaching and guidance to strengthen associates’ product knowledge and ability to identify customer needs.
- Educate and advise customers about Regions Consumer and Business products and services, including loan and deposit products, and assist with annuities and life insurance.
- Ensure an optimal customer experience, including handling transactional needs and sharing responsibility for greeting customers and processing transactions as needed.
- Resolve escalated customer and associate issues and counsel associates in partnership with senior leadership and Human Resources.
- Manage the recruiting and selection process for the assigned branch.
- Maintain relationships with Lines of Business partners and refer customers to internal experts when complex financial needs are identified.
- Follow bank policies, processes, procedures, internal audit requirements, and applicable laws and regulations; complete role-specific duties and ensure associates complete delegated operational risk management duties.
- Manage, identify, and report operational risks and ensure sound banking practices across the branch.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health Savings Account.
- Flexible Spending Account.
- Life insurance.
- Parental leave.
- Employee Assistance Program.
- Associate Volunteer Program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
