Universal Banker Float - Cedar Falls/ Waterloo, IA

Lincoln Savings Bank•Cedar Falls, IA

About The Position

The Universal Banker serves as a trusted relationship partner for customers, supporting the financial well-being of individuals, families, farms, and small businesses. Through active listening and meaningful conversations, the banker learns about customer needs and recommends practical, goal-based banking solutions. The role combines personalized service and broad banking knowledge to support everyday transactions, account management, and digital banking education in a welcoming, relationship-focused branch environment. The Universal Banker works with branch teammates and bank specialists to provide accurate, compliant customer support and thoughtful follow-up. The position travels between branches in the Cedar Falls and Waterloo, Iowa area to assist as needed.

Requirements

High school diploma or equivalent.
Experience in customer service.
Prior cash-handling experience.
Ability to obtain a Nationwide Multistate Licensing System (NMLS) registration.
Strong customer service skills.
Strong organizational skills.
Detail-oriented with a high degree of accuracy.
Proven track record of referring clients to all business lines while meeting or exceeding sales goals.
Ability to take initiative and use sound judgment in decision-making and higher-level problem-solving.
Highly effective and professional written and verbal communication skills.
Valid driver’s license.
Ability to occasionally lift and/or move items weighing over 10 pounds without reasonable accommodation.

Responsibilities

Greet customers and provide a welcoming, high-quality customer service experience.
Operate and balance a teller drawer daily, and balance the vault, coin machine, and ATM.
Complete and ensure the accuracy of teller work batching and scanning through the Branch Capture System.
Process customer transactions accurately and professionally.
Answer customer inquiries about interest rates, service charges, account transactions, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
Open consumer and commercial deposit accounts accurately.
Identify referral opportunities, refer clients to additional retail and bank services, and complete client follow-up.
Promote and use Salesforce and LSB360.
Cross-sell to referral partners when appropriate and complete client follow-ups as needed.
Handle consultative calls by asking clarifying questions, identifying caller needs, and routing calls accurately and efficiently when necessary.
Serve as a resource for training.
Comply with internal controls, operational procedures, and risk management policies.
Travel between branches as needed.