Branch Manager

First Mid Bank & Trust • Coralville, IA

12d • $25 - $31

About The Position

At First Mid, the Branch Manager champions the bank’s mission to make customers feel valued, satisfied, and understood by building personalized relationships and offering solutions tailored to customers’ needs and stages of life. The role oversees the operational and sales functions of a larger-volume branch or stand-alone banking center, leading the team to deliver an exceptional customer and team member experience. It is a community-focused sales leadership position that may include processing consumer loan requests and working in other First Mid Banking centers.

The Branch Manager leads, trains, schedules, and evaluates branch staff; oversees Deposit Service team training; delegates operational duties while retaining overall administrative responsibility; and coaches team members to support performance and development. The role monitors branch income and annual budgeting, promotes deposits, loans, and other bank products, and works with other business units to grow customer and business relationships. The manager also ensures compliance with bank policies, security, operational procedures, and financial loss standards, while keeping current with industry knowledge, regulations, and competitive conditions.

Requirements

• Minimum 5 years of retail sales and customer service experience.
• An associate’s degree in a related field and a minimum of 3 years of sales management experience, with a proven record of driving sales individually and as a sales-team leader.
• Ability to demonstrate understanding of advanced math functions for analyzing credit and financial information.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Oversee the operational and sales functions of a larger-volume branch or stand-alone banking center.
• Lead the team in providing an exceptional customer and team member experience, answer customer questions, take ownership of customer issues, and resolve concerns as needed.
• Protect confidential customer and team member information.
• Stay informed about industry knowledge, regulations, and changes in the financial industry.
• Communicate and implement internal process and procedure changes, bank initiatives, compliance requirements, security and operational policies, and financial loss standards.
• Process consumer loan requests when needed.
• Train staff in sales, operational policies and procedures, customer service, product knowledge, risk management, and physical security; maintain thorough product knowledge and oversee training of the Deposit Service team.
• Assign and schedule staff to provide service coverage, distribute workload, and delegate projects appropriately.
• Delegate operational duties to the Assistant Branch Manager and/or branch staff while retaining overall administrative responsibility.
• Meet regularly with branch staff individually and in groups to organize sales efforts, communicate changes, resolve issues, and support branch performance and employee engagement.
• Establish regular coaching opportunities to review goals and support team members’ personal development.
• Monitor branch income and annual budgeting.
• Select, train, supervise, and evaluate branch staff to support productivity and performance in their roles.
• Work in other First Mid Banking centers when required.
• Work with the Market Manager/Regional Deposit Manager and other business units to grow deposits, loans, and sales of other bank products.
• Identify opportunities to expand and maintain consumer and business banking relationships and demonstrate sales leadership.
• Develop retail team goals and assess individual and branch progress toward corporate initiatives.
• Focus on cross-selling to existing customers and participate in outside sales activities as directed, including onsite presentations, business sales calls, and community events.
• Communicate corporate initiatives in a way that builds team understanding and connects them to the Bank’s values and culture.
• Represent First Mid professionally through appearance and verbal and written communication.
• Monitor competitors’ rates and services, assess their impact on the branch, and inform the Direct Supervisor of implications and opportunities.

Benefits

• Competitive health, dental, and vision coverage with HSA match.
• 401(k) with employer match.
• Employee Stock Purchase Plan.
• Generous paid time off and paid holidays.
• Paid family and parental leave.
• Tuition reimbursement.
• Performance-based bonuses and discretionary short-term incentives, which may include bonuses, incentives, and/or commission.
• Well-being benefits and banking perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree