Branch Manager – HSC

Genuine Parts Company•Youngstown, OH

11d

About The Position

Under general supervision, the Solutions Center Manager leads the sales support team at the assigned location to support customers and help achieve defined sales goals. The role handles administrative sales services and acts as a liaison among customers, the sales force, and distribution. The manager oversees the team, supports customer service and sales growth, manages workflow and inventory, tracks team goals and performance, and promotes compliance with safety guidelines. Other duties may be assigned.

Requirements

Typically requires a bachelor's degree and three to five years of related experience, or an equivalent combination.
Proficiency in Microsoft Office.
Ability to train and effectively build a team.
Ability to meet deadlines and manage time effectively.
Mechanical or technical aptitude.
Exemplary work ethic and decision-making ability.
Experience with Epicore P21.

Nice To Haves

Industrial sales experience.
Knowledge of different hoses and thread configurations.
Basic hydraulic knowledge.
Bilingual in English and Spanish.

Responsibilities

Supervises, hires, trains, and disciplines the sales support team at the location.
Assists in servicing customers through familiarity with and knowledge of products.
Makes customer service a focal point of every interaction.
Builds, trains, and evaluates the team and drives accountability.
Works with the outside sales group to develop and grow the business.
Collaborates with other managers to share knowledge, identify best practices, and cultivate growth opportunities.
Analyzes inventory to identify opportunities to increase turns and grow sales.
Prioritizes tasks, coordinates workflow, and shifts resources as needed to support customers.
Identifies team training needs and coordinates training as necessary.
Sets goals and tracks measures across the team.
Maintains audit and inventory performance at the location.
Monitors and identifies opportunities to improve financial performance.
Implements and ensures compliance with safety guidelines.
Maintains key relationships with other internal managers.
Performs other duties as assigned.