Branch Manager – HSC

Genuine Parts Company•Youngstown, OH

12d

About The Position

Under general supervision, the Solutions Center Manager leads the sales support team at the assigned location to support customers and help achieve defined sales goals. The role handles administrative sales services and serves as a liaison among customers, the sales force, and distribution. The manager builds and evaluates the team, supports customer service, develops business with outside sales, and oversees workflow, inventory, safety, and location performance. Other duties may be assigned.

Requirements

Typically requires a bachelor's degree and three to five years of related experience, or an equivalent combination.
Proficiency in Microsoft Office.
Ability to train and effectively build a team.
Ability to meet deadlines and manage time effectively.
Mechanical or technical aptitude.
Exemplary work ethic and decision-making ability.
Epicor P21 experience.

Nice To Haves

Industrial sales experience.
Knowledge of different hoses and thread configurations.
Basic hydraulic knowledge.
Bilingual in English and Spanish.

Responsibilities

Supervise, hire, train, and discipline the location’s sales support team.
Assist customers by applying familiarity with and knowledge of products.
Make customer service a focal point of every interaction.
Build, train, and evaluate the team and drive accountability.
Work closely with the outside sales group to develop and grow the business.
Collaborate with other managers to share knowledge, identify best practices, and cultivate growth opportunities.
Analyze inventory to identify opportunities to increase turns and grow sales.
Prioritize tasks, coordinate workflow, and shift resources as needed to support customers.
Identify team training needs and coordinate training as necessary.
Set goals and track measures across the team.
Maintain audit and inventory performance at the location.
Monitor and identify opportunities to improve financial performance.
Implement and ensure compliance with safety guidelines.
Maintain key relationships with other internal managers.
Perform other duties as assigned.