Branch Manager
KeyBank • Buffalo, NY19d • $69,000 - $105,000 • Onsite
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Branch Manager
KeyBank•Buffalo, NY
•$69,000 - $105,000•Onsite
About The Position
The Branch Manager leads and develops a branch team to provide excellent client service, understand client needs, and recommend financial solutions that support clients’ financial wellness and goals. The role is accountable for branch operations and compliance, including guiding the team on operational and regulatory procedures and ensuring security, audit, and operational tasks are completed on time. The manager leads consistent execution of the Branch Playbook and branch goals, with a strong focus on acquiring and growing small business relationships. The position also serves as a market leader in the local community and/or designated business area. The Branch Manager builds community relationships and partnerships, grows the business through retention, expansion, and acquisition, and leads the team in meeting activity, behavior, and outcome expectations. The role includes recruiting, selecting, scheduling, onboarding, training, coaching, and managing branch teammates, as well as coordinating staffing coverage across branches when needed. The manager promotes KeyBank’s vision and values, follows company policies and procedures, and works Saturdays as directed by management. Duties and responsibilities may change or be assigned as needed. This position is based at a KeyBank branch in Buffalo, New York. It requires occasional travel, including overnight stays, and routinely and frequently operating a motor vehicle with a valid driver’s license. Physical demands include communicating face to face and by phone, frequent hand use to manipulate or grasp objects, occasional bending and lifting from floor height, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds. The position offers an annual base salary range of $69,000 to $105,000 and eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives. Benefits are referenced via a link in the posting but are not itemized.
Requirements
- High school diploma, GED, or equivalent experience.
- At least 3 years of sales experience with demonstrated ability to lead and coach a successful sales team.
- At least 3 years of demonstrated small business deposit and credit experience and familiarity with small business operations.
- General understanding of financial statements and concepts.
- Demonstrated understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
- Demonstrated ability to leverage centers of influence to promote business.
- Experience influencing business partners, including investment services, mortgage, and business banking sales professionals.
- Effective communication skills and strong public speaking skills.
- Ability to communicate face to face and by phone; frequent use of hands to manipulate or grasp objects; occasional bending and lifting from floor height; frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.
- Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
- Occasional travel, including overnight stays.
Nice To Haves
- Bachelor’s degree.
- Notary license.
Responsibilities
- Build, coach, develop, lead, and motivate the branch team to deliver excellent client service and recommend appropriate financial solutions.
- Engage in outside calling to small business clients and develop community centers of influence and referral networks, with a focus on small business.
- Grow the business through client retention, relationship expansion, and acquisition, and lead the team to achieve activity, behavior, and outcome expectations.
- Ensure the team understands KeyBank products and services, sales and service processes, and the competitive landscape, while reinforcing the bank’s vision and values.
- Build partnerships within the branch and with line-of-business partners to acquire clients and deepen existing relationships; manage internal and external centers of influence.
- Manage branch staffing and schedules, recruit and select talent, onboard and train new teammates, and deploy teammates to other branches as needed for coverage.
- Coach and manage performance through observation, joint sales calls, development plans, training tools, and reward and recognition.
- Guide the branch team on regulatory, security, and internal controls and ensure branch operational tasks are completed on time.
- Work Saturdays as directed by management.
- Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in clients’ and KeyBank’s best interests.
- Perform other duties as assigned; responsibilities and activities may change or be assigned at any time.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
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