Branch Manager

PNC•Marysville, OH

19d•$82,500 - $137,500•Onsite

About The Position

The Branch Manager leads PNC’s Marysville Branch in Marysville, Ohio, managing branch priorities through planning and execution to drive performance, revenue, customer loyalty, and a differentiated customer experience. The role oversees sales and business development, customer service, team development, and branch risk management and compliance. The position is in-office; PNC does not provide employment visa sponsorship or participate in STEM OPT for this role. The manager leads a branded sales process, grows consumer and business household relationships, and drives business banking results through business development and community involvement. They coach employees in consultative selling and technology-enabled customer interactions, resolve problems, and connect customers with PNC services across channels. The manager is also responsible for hiring, onboarding, coaching, developing, and retaining employees; setting and managing performance expectations; and fostering an inclusive workplace. The role requires sound decisions to manage operational, human capital, reputational, and business risks and ensure regulatory compliance and adherence to policies and procedures. Candidates typically have at least five years of related experience and at least two years of supervisory experience. A university or college degree is not typically required; comparable combinations of education, job-specific certifications, and experience may be considered. No certification is required. The role requires the ability to serve as a Notary Public in the applicable state and is subject to additional background checks. Base salary is $82,500–$137,500, with incentive eligibility based on company, business, and/or individual performance.

Requirements

Typically at least 5 years of related experience.
At least 2 years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
No degree is required; comparable combinations of education, job-specific certifications, and experience may be considered in lieu of a degree.
No required certifications.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience (CX)
Customer loyalty
Decision making
People management
Proactive behavior
Results-oriented
Branch banking services
Delegation
Digital awareness
Effective communications
Managing multiple priorities
Sales management
Foundational understanding of balance sheets and income statements

Responsibilities

Plan and execute branch priorities to drive performance and achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet.
Drive business banking results through business development and community involvement.
Coach employees in consultative selling and customer financial well-being.
Lead the delivery of a differentiated customer experience through technology-enabled interactions, advice, problem resolution, and service across channels.
Lead ecosystem partnerships and coordinate with partners to deliver customer solutions.
Acquire, onboard, coach, develop, and retain branch team members.
Set and manage employee performance and activity expectations and make talent development a priority.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks; mitigate sales practice risk and ensure regulatory and policy compliance.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Backup child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation