Branch Operations Manager - Waterworks

Reece Group • Prescott, AZ

4d

About The Position

The Branch Operations Manager manages branch team performance to achieve company vision and business objectives. The role communicates company strategy throughout the branch and leads, inspires, coaches, and supports team members in implementing the company’s Purpose to Promise.

The manager oversees branch operations, inventory and fixed assets, workplace safety, talent recruitment and development, budgeting and financial performance, business planning, customer satisfaction, and communication with internal and external partners. The position also monitors branch results and success metrics, implements company pricing strategy, and reports business results, issues, recommendations, initiatives, and competitor activity to leadership.

Requirements

• Bachelor’s degree or equivalent job experience.
• Good communication skills and the ability to work well with people.
• Ability to read, interpret, and act on business reports, financial statements, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to use Microsoft, Excel, Word, and Mincron.

Nice To Haves

• A proven record of leadership, such as progression through positions of increasing responsibility.
• Industry experience.

Responsibilities

• Drive operational excellence and ensure branch systems and standards are met.
• Maintain and control inventory and fixed assets.
• Ensure the branch is free of recognized hazards and complies with OSHA standards, rules, and regulations; document work-related injuries and illnesses.
• Recruit, develop, coach, and lead a high-performing team; evaluate performance, support training and development, build the team, and recognize strong performers.
• Develop and maintain the branch’s annual budget; monitor financial reports and ensure budgetary compliance with regional and corporate goals.
• Present results and countermeasures during financial review meetings and achieve branch EBITDA and ROI metrics.
• Manage branch financial performance, including growth, retention, account management, and customer profitability; implement company pricing strategy and promote accountability for goals.
• Develop annual business plans and budgets; collaborate with senior leadership on strategy, actions, and success metrics; provide direction and track progress.
• Work with internal and external partners to drive product and service sales and maintain current knowledge of products and industry trends.
• Promote a customer-focused team culture, address customer service complaints effectively, develop branch strategies with senior management, and recommend territory configurations as appropriate.
• Foster a positive work environment aligned with company vision and values; hold regular staff meetings and participate in leadership team meetings.
• Collaborate with Finance, Human Resources, Marketing, Legal, IT, and other work groups.
• Manage the branch team’s staff, sales, systems, and procedures to required standards.
• Read, interpret, and act on sales, operating, inventory, and financial reports, safety rules, instructions, and procedure manuals.
• Report results, major issues and activities, business improvement and growth recommendations, initiatives, and competitor activity and pricing to the General Manager, Vice President, or Director.
• Use Microsoft applications, Excel, Word, and Mincron effectively.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Flexible Spending Accounts and Health Savings Accounts
• Company-paid life insurance
• Short-term disability
• 401(k) plan
• Paid time off
• Paid holidays
• Parental leave
• Vision coverage
• Long-term disability
• Voluntary life and AD&D insurance
• Additional voluntary benefits through Corestream

What This Job Offers

• Job Type: Full-time
• Career Level: Manager