Assistant Branch Manager
About The Position
Middlesex Federal Savings is seeking an Assistant Branch Manager for its Davis Square branch in Somerville. The Assistant Branch Manager helps plan, direct, and control branch operations to ensure they run efficiently and comply with established policies. The role builds a positive, motivating team environment that meets branch goals and delivers a consistent, superior customer experience. It reports to the Branch Manager and leads the branch when the Branch Manager is away. The role supports branch growth by developing customer relationships inside and outside the branch. This includes deepening existing relationships through needs-based conversations and referrals, and building new relationships through community involvement, local networking, and outbound calling. The Assistant Branch Manager coaches staff in business development, promotes a sales culture, and champions digital banking as a complement to personal branch service. The position is full-time and onsite in Davis Square, Somerville, with a Monday–Friday schedule and alternating Saturdays. It may require supporting a six-day branch schedule as needed and occasionally assisting at other branches.
Requirements
- 2–4+ years of retail banking or equivalent experience; supervisory responsibilities and experience in a sales-driven environment are preferred.
- Consultative, team-oriented sales approach and excellent customer relationship skills.
- Ability to establish and maintain strong community and client connections.
- Strong supervisory abilities, including performance management, constructive feedback, and team development.
- Sound risk decision-making skills, operational proficiency, and adherence to compliance and audit requirements.
- Must obtain Notary Public credentials if not already held.
- Excellent verbal and written communication skills and a professional, positive, productive attitude aligned with the Bank’s customer-first approach.
- Must be able to support a six-day branch schedule as needed and occasionally assist at other branches.
Nice To Haves
- College degree preferred.
- Proficiency in Microsoft Office Suite and HubSpot preferred.
Responsibilities
- Coach, mentor, and develop branch staff; encourage sales engagement with local business owners and community members while supporting team-based customer solutions.
- Help manage sales and customer-experience performance, track results, and supervise the branch in the Branch Manager’s absence.
- Serve as deposit representative and internal point of contact for deposit, digital, and online banking matters; research issues, coordinate resolutions, and ensure timely follow-up.
- Maintain branch operational controls and regulatory compliance.
- Identify customer needs, recommend solutions, manage branch referral targets, and connect customers with lending and merchant services partners.
- Implement sales initiatives with branch management, model banking technology use, represent the Bank at community events, and support lobby management.
- Develop customer relationships through needs-based conversations, referrals, community involvement, local networking, and outbound calling.
- Help customers connect with digital banking tools suited to their needs.
Benefits
- Competitive salary and benefits package.
- 401(k) with employer match.
- Pension.
- Paid time off.
- Excellent training opportunities.
- Eligible for overtime and bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
