Security Branch Manager

GardaWorld•Tukwila, WA

18d•$120,000 - $140,000•Onsite

About The Position

The Security Branch Manager leads operations in a geographical market and reports to the Regional Vice President. The role covers leadership, management, employee development, client relations, compliance, brand development, and profitability. It is described as 10% strategic, including planning, financial forecasting, and leadership, and 90% tactical, focused on financial management, staff recruiting, operational support, and client relationship maintenance. The position is based in Tukwila, Washington, and requires travel up to 50% or as needed by the business.

Requirements

Authorized to work in the United States.
Bachelor’s degree in business administration or a related field.
Valid driver’s license and driving record meeting company vehicle and insurance eligibility standards.
At least 7 years of contract security operations experience.
At least 4 years of management experience.
Results- and people-oriented, balancing business considerations.
Process-driven mentality.
Highly organized.
Self-motivated with a high sense of urgency.
Stable, progressive work history.
Excellent communication skills.
Acts with integrity.
Resilient and adaptable.
Competitive spirit.
Ability to develop relationships at all levels.
Willingness to get involved in all aspects of the business.

Responsibilities

Lead the branch’s full financial performance, own its P&L, and deliver year-over-year revenue and margin growth through cost management, expansion, and operational scale.
Plan and schedule labor to protect profitability, maintain unbilled overtime at or below 2.5%, and ensure service excellence and stable coverage.
Build an engaged, accountable team; improve employee engagement year over year; attract, retain, and motivate talent; and reduce preventable turnover.
Maintain at least 95% annual client retention through executive presence, regular client touchpoints, structured relationship management, and proactive issue resolution.
Recruit and onboard at least one key manager or staff member annually, develop internal talent for promotion, and build a succession-ready leadership bench.
Use company systems and data to inform decisions, ensure accurate reporting, and maintain disciplined execution across onboarding, scheduling, financial controls, and CRM processes.
Model company values, maintain regulatory and policy compliance, and set standards for professionalism, ethical leadership, and operational discipline.
Partner cross-functionally to execute growth strategies, improve processes, and strengthen market position.
Perform other duties as assigned.