Branch Manager 4 - University Avenue - Palo Alto Main, CA
About The Position
The Branch Manager leads and manages one or more branches to meet business goals, deliver an excellent customer experience consistent with U.S. Bank’s culture and values, and ensure compliance with banking laws and regulations. The role coaches, develops, mentors, and trains team members; sets expectations and manages performance; and exercises independent judgment in day-to-day leadership and staffing decisions. The Branch Manager identifies customers’ financial needs and recommends appropriate products and services, collaborating with partners in wealth, business banking, mortgage, and payment services. The role grows the branch’s customer base and market share, builds customer relationships, promotes digital financial solutions, and represents U.S. Bank in the local community. It also oversees operational quality, documentation, risk management, and compliance, including applicable NMLS registration and related regulatory requirements. This position requires working from a U.S. Bank location on all scheduled workdays. The listed pay range is $110,700 to $135,300; actual pay may vary based on location. The position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check.
Requirements
- Bachelor’s degree or equivalent work experience.
- Four to five years of experience working in a sales, retail management, or banking environment.
- NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting and maintaining applicable criminal and credit record requirements.
- Ability to work from a U.S. Bank location on all scheduled workdays.
Nice To Haves
- Thorough product and service knowledge, including regulatory, policy, and compliance matters.
- Solid understanding of retail product philosophy, policies, procedures, documentation, and systems.
- Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
- Analytical skills to evaluate credit requests, prepare budgets, and identify marketplace trends.
- Interpersonal communication, leadership, relationship management, time management, sales-activity management, and sales skills.
- Ability to evaluate and resolve problems and issues with minimal guidance.
- Demonstrated success in a retail sales environment.
- Working knowledge of employment practices, including rewards and recognition, employee development, and change management.
Responsibilities
- Lead and manage branch operations to achieve goals, provide excellent customer experiences, and comply with banking laws and regulations.
- Communicate business goals and performance expectations, interpret results, set priorities, remove roadblocks, and hold team members accountable.
- Lead through change and adapt leadership approach to team and situational needs.
- Coach, develop, mentor, and train individuals and teams to improve performance and foster teamwork, innovation, and collaboration.
- Manage team members day to day and make decisions regarding candidate selection, compensation, promotion, discipline, and termination.
- Learn and promote digital programs, products, services, and platforms; build digital fluency and financial literacy among team members and customers; encourage customer adoption of digital solutions.
- Plan and execute branch-level customer and market-share growth, build relationships, and collaborate with partners to promote U.S. Bank products and services.
- Deliver and foster exceptional customer service, deepen customer relationships, identify ways to add value, observe and improve the branch customer experience, and respond to customer feedback.
- Maintain an effective customer advisory and service environment; communicate alternative ways to access products and services; apply financial acumen and problem-solving skills; and maintain in-depth product and service knowledge.
- Partner with district, regional, and divisional leaders to use staffing resources effectively, grow revenue and business, and manage controllable expenses.
- Participate in local market and community activities that promote U.S. Bank; encourage team members to volunteer and engage with the community.
- Ensure compliance training, accurate and complete transaction documentation and reporting, and controls that limit losses and exposure.
- Maintain required NMLS registration and comply with the Code of Ethics, anti-money-laundering, Bank Secrecy Act, information-security, suspicious-activity reporting, account-opening, and related requirements.
- Participate in required corporate and business-line training and understand customers’ normal account activity as appropriate for the position.
- Perform other duties as assigned or required.
Benefits
- Medical, dental, and vision healthcare coverage.
- Basic and optional term life insurance.
- Short-term and long-term disability insurance.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks, depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour per 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase program.
- Pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
