Teller Part Time Palo Alto California University Avenue

Wells Fargo•Palo Alto, CA

1d•$22 - $28•Onsite

About The Position

Wells Fargo is seeking a part-time Teller to join its National Branch Network at 301 University Ave in Palo Alto, California. In this front-line, customer-focused role, the Teller supports customers’ everyday banking needs through in-branch interactions, accurately processes transactions, and provides a welcoming and reliable experience. As a primary customer contact, the Teller represents the branch through strong service, attention to detail, and care. The Teller builds foundational banking skills by learning about customers’ needs and introducing helpful products, services, and digital tools. The role involves identifying opportunities to support customers and connecting them with the appropriate banker for detailed product conversations. The Teller works with branch teammates to maintain smooth daily operations and provide a consistent, high-quality customer experience. Wells Fargo provides training, coaching, and a team-based culture to support learning and career growth.

Requirements

At least 6 months of experience interacting with customers, or equivalent experience demonstrated through work, training, military experience, or education.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Customer-facing experience, strong attention to detail, and ability to accurately process transactions across multiple systems in a fast-paced environment.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills.
Organization and adaptability, including the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process transactions and engage customers with care to provide a positive, reliable branch experience.
Process routine service transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking methods, including digital tools, self-service options, or the appropriate team member.
Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in accordance with policies and controls.
Use communication and active listening skills to clarify needs and provide clear solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable risk programs, policies, procedures, and compliance obligations; identify and escalate issues and make sound risk decisions.