Boutique Facilitator, Palo Alto

CHANEL • Palo Alto, CA

22h • $26 - $32

About The Position

CHANEL is seeking a Boutique Facilitator in Palo Alto to provide high standards of service and support activities across the boutique. This multifunctional generalist role assists sales associates and boutique teams in maximizing client-facing time and supports all areas of boutique operations as needed. The facilitator will receive training across boutique activities and contribute to a welcoming, inclusive client experience while serving as a CHANEL brand ambassador.

The position offers exposure to multiple boutique business functions and categories, opportunities to develop skills across retail functions, and collaboration with colleagues and cross-functional teams. Employees can also access career development workshops and self-directed learning modules.

Requirements

• At least 1 year of related experience.
• At least a high school diploma.
• Ability to lift 15 lbs.
• Ability to work a flexible schedule, including late nights, weekends, and some holidays.
• Ability to thrive and collaborate in a team environment.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Passion for CHANEL, its history and product offerings, and its commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally.

Nice To Haves

• Foreign language skills are preferred but not required.

Responsibilities

• Deliver exceptional customer service in accordance with CHANEL’s service mantra, including welcoming, greeting, and hosting clients.
• Provide continuous sales and service support as a CHANEL brand ambassador.
• Support incoming and outgoing shipments, inventory cycle counts, and daily re-ticketing.
• Assist Fashion Advisors with packaging.
• Support opening and closing registers and assist with cash and deposits.
• Answer phone calls and handle administrative responsibilities to help resolve client issues promptly and professionally.

Benefits

• Flexible time and hybrid work options.
• Wellbeing resources, including dedicated paid time off for wellbeing, a two-week August Office Closure, Wellbeing Days in Retail, and a Wellbeing fund.
• Family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com membership.
• Paid time off for vacation, holidays, sick leave, and volunteering.
• 401(k), pension, and other incentives.
• Healthcare offerings including medical, dental, vision, virtual care through MDLIVE, One Medical, flexible spending accounts, a health savings account, and an Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, short- and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED