Bank Manager Jobs

About The Position

Requirements

• High School diploma or G.E.D. equivalent
• Minimum three to five years bank operations experience
• Demonstrated ability to be an effective supervisor and to build and maintain rapport with management and subordinates.
• Demonstrated expert-level knowledge of Bank products, services, and delivery channels, as well as all associated software and programs, including Microsoft Office
• Demonstrated ability to achieve sales, service and soundness goals.
• Demonstrated ability to identify, investigate and resolve problems concerning customer accounts/transactions and employee conflicts.
• Strong leadership skills, including team building, coaching, and employee development.
• Demonstrated ability to coach and motivate staff, conduct Individual Development Plans and to conduct Sales meetings.
• Outstanding oral and written communication skills
• Demonstrated understanding of branch market conditions and the ability to gather data, conduct research, and develop branch marketing, business development, and sales and services plans.
• Confidently able to discuss established growth targets identified on dashboard and properly execute sales activities to meet stated targets.
• Ability to build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success.
• Demonstrates good judgement and ability to make independent decisions required to manage the branch.

Nice To Haves

• Four-year degree in business or related field preferred but not required.
• Experience as an Associate Manager preferred (at least one year experience an Associate Manager)
• Generally equivalent to two years Supervisor experience.

Responsibilities

• Maintains high level of productivity among branch personnel through careful supervision, including training, coaching, disciplining, and evaluating.
• Makes recommendation on hiring, terminations, and salary increases.
• Maximizes sales performance of branch staff in line with goals set on sales dashboard and local market realities.
• Performs daily huddles to keep staff engaged and informed, recognizing successes and rewarding positive behaviors.
• Projects and promotes a sustained synergistic team atmosphere to maintain a high level of customer satisfaction.
• Reviews End of Week Recap and monthly Newsletter.
• Conducts team meetings that cover Soundness, Service, and Sales topics.
• Creates and monitors individual development plans for branch personnel.
• Supports universal banker model with specialty skills.
• Ensures profitability level of branch location as directed by senior management.
• Directs the daily branch operations by providing guidance to branch personnel in servicing customer needs in accordance with all regulatory requirements.
• Maintains proper daily staffing requirements by ensuring the weekly branch personnel schedule is completed and posted to employees.
• Responsible to review and submit payroll.
• Documents and reports attendance to Human Resources Department.
• Ensures that branch personnel follow bank policies and procedures by investigation and follow-up.
• Conduct monthly operational meetings to assure branch personnel are trained and knowledgeable in the bank’s policies and procedures.
• Disseminates information gathered at Manager’s meetings.
• Ensures regulatory compliance.
• Resolves customer complaints or needs that may exceed the authority of subordinates by analyzing situations and making decisions.
• Diligently inspects high dollar transactions to mitigate fraud.
• Ensures proper review and settlement of in-clearing check items by reviewing account history and paying or returning rejected items in accordance with Regulation CC.
• Reviews daily printouts required by bank policy and procedure to prevent financial loss and monitor suspicious activity in accordance with BSA and other regulatory requirements.
• Inspects automated teller machines and ensures security cameras are functioning properly for branch and customer security and safety.
• Maintains dual control and proper security procedures.
• Ensures Currency Transaction reports are completed daily and submitted in appropriate timeframe.
• Reviews business profiles to ensure required information is completed and documented accordingly, completes and submits all Compliance reports in order to be compliant with BSA requirements.
• Administers signature guarantees under the guidelines of the Securities Transfer Agents Medallion Program.
• Completes monthly State of the Branch and General Ledger Reconciliation reports, to review the financial activities of the branch and ensure all required actions are conducted.
• Maintains involvement in the community, building a positive image of the bank within their neighborhoods while increasing business opportunities.
• Makes decisions and recommendations for donations to local organizations either through the Ambassador program or the Corporate Giving program.
• Ensures that annual Business Resumption Plan testing is completed and up to date.
• Ensures adequate coverage and maintains acceptable levels of customer service by operating as a Universal Banker when necessary.
• Works jointly with People Operations to fill open positions within the branch.
• Assists out when needed by performing other related duties that may be necessary from time to time.