Business Support Manager II - Enterprise Transaction Services Business Controls

Bank of America•College Park, MD

13d•Onsite

About The Position

The Business Support Manager II supports the Business Controls Executive and leadership team within the Enterprise Transaction Services (ETS) COO organization. In a risk- and control-focused environment, the role coordinates business activities, risk and governance routines, and leadership priorities, partnering closely with Global Compliance and Operational Risk (GCOR), business leaders, and other control and support partners. The manager prepares the Executive and leadership team for meetings and engagements, researches complex or escalated matters, identifies themes and insights, and drives appropriate follow-through. The role also shapes organizational routines, communications, and engagement activities that support connection and employee engagement across Business Controls. The position manages and coordinates business support functions such as financial management, personnel processes, organizational reporting, governance, project work, and process improvement. It requires strong knowledge of risk and controls, sound judgment, the ability to manage competing priorities, and the ability to work across organizational lines to advance risk management, operational excellence, and business priorities. The role may lead or coordinate cross-functional working groups and projects. Bank of America describes an in-office culture with role-specific flexibility based on responsibilities and business needs. Internal employees currently working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy. The position is on first shift and is scheduled for 40 hours per week.

Requirements

At least 3 years of experience with business management disciplines, including financial management, personnel processes, governance, project management, organizational routines, and employee engagement.
At least 2 years of experience working in a risk- and control-focused environment, with strong risk and control knowledge and the ability to partner effectively with risk, compliance, control, and business teams.
Strong executive presence and demonstrated ability to prepare senior leaders for meetings, decisions, and engagements.
Ability to develop polished, executive-ready communications and presentations that turn complex business, risk, and control information into clear messages, insights, and actions.
Strong analytical and investigative skills, including the ability to research complex matters, identify themes, and develop insights and recommendations.
Strong judgment and decision-making skills, including knowing when additional input, escalation, or leadership attention is needed.
Strong relationship management and influencing skills, with the ability to work effectively across organizational levels and teams.
Ability to manage multiple priorities and adjust to changing business needs, deadlines, and competing demands.
Strong planning and organizational skills and exceptional attention to detail.
Ability to see across the organization, connect priorities, and identify opportunities to improve processes, governance, and controls.
Self-directed and proactive, with the ability to take ownership and follow through.
Advanced proficiency with Microsoft PowerPoint and Excel.

Responsibilities

Prepare the Executive and leadership team for meetings and engagements by providing relevant materials, context, and matters requiring attention in advance.
Develop executive-ready presentations, risk and business updates, and communications that translate complex information into clear messages, insights, and actions.
Partner with GCOR and other risk, control, and support partners on matters requiring coordination, review, escalation, or leadership attention.
Research and analyze complex or escalated matters, identify themes, and develop insights and recommendations for timely decision-making.
Coordinate and drive Business Controls risk and governance routines, strategic objectives, and leadership priorities, ensuring clear actions and follow-through.
Support control-related activities, including issues management, audits and exams, policy and standard reviews, complaints, vendor management, and other applicable risk and control processes.
Build relationships across the organization to influence outcomes, resolve issues, and move work forward.
Lead or coordinate cross-functional working groups and projects supporting business, risk, or organizational priorities.
Lead organizational routines such as staff meetings, communications, town halls, off-sites, and employee engagement activities.
Support financial management, personnel processes, organizational reporting, and other business management deliverables.
Identify opportunities to improve processes, reporting, governance, controls, and operational effectiveness.