Manager Business Support Services

Monument Health•Rapid City, SD

3d•Onsite

About The Position

The Manager Business Support Services works with physicians, advanced practice providers, and caregivers to provide effective leadership and accountability for business services, including patient care and safety, patient experience, physician and caregiver engagement and retention, financial stewardship, and community stewardship. The manager oversees patient reception, registration, scheduling, and pre-authorization. The role also emphasizes ongoing personal growth and development through self-reflection, competency development, and role modeling Monument Health's “Grow myself, grow my team, and grow Monument Health (G3) Leadership Competencies” in support of the organization's vision and mission. The manager oversees clinic business office functions, including scheduling, registration, referral management, patient access, and revenue cycle management in conjunction with Revenue Cycle leadership. The role coordinates with corporate service departments, develops and coordinates staff performance criteria and education, improves workflow and efficiency, ensures respectful and timely interactions with patients and referring providers, and takes responsibility for the overall patient experience. It also includes human resources responsibilities, leadership of physicians and caregivers, and participation in meetings, projects, committees, and other assigned work.

Requirements

High school diploma or GED equivalent.
At least 3 years of supervisor experience.
At least 3 years of healthcare experience.
Ability to work assigned schedules and hours as determined by the department.

Nice To Haves

Associate degree in a related field.

Responsibilities

Oversee clinic business office functions, including scheduling, registration, referral management, patient access, and revenue cycle management in conjunction with Revenue Cycle leadership.
Serve as a liaison to corporate service departments that provide or support business services.
Provide system and business practice concepts and work approaches to pursue higher levels of performance.
Develop and coordinate staff performance criteria, competencies, and education.
Analyze systems and procedures and recommend changes to improve workflow and efficiency.
Ensure patients and referring providers are treated respectfully and effectively and have appropriate, timely access to providers.
Take responsibility for the overall patient experience and resolve patient concerns in a timely manner.
Ensure end-of-day and end-of-month procedures are completed.
Apply knowledge of payer-specific guidelines to process patient medical insurance accurately and teach staff to support clean claims.
Oversee human resource responsibilities, including interviewing and selecting caregivers, coaching and development, performance appraisals, conflict resolution, corrective actions, and terminations.
Support the organization's purpose, vision, values, and strategic priorities, and develop, implement, and oversee processes to achieve established policies, goals, and objectives.
Provide leadership and promote teamwork and collaboration, supporting physician and caregiver engagement and an environment where people feel valued and respected.
Plan and facilitate regularly scheduled provider and caregiver meetings.
Perform project work, special assignments, committee work, and other duties as assigned or necessary.