Business Support Manager - Enterprise Transaction Services

Bank of America • College Park, MD

5d

About The Position

The Business Support Manager is part of the Enterprise Transaction Services (ETS) COO organization and is primarily responsible for workspace activities across ETS, along with other business support priorities as organizational needs evolve. The role supports current and future workspace needs through planning and allocation, occupancy and utilization analysis, maintaining accurate space and seating information, and partnering closely with business leaders, facilities, real estate, and other stakeholders.

The role takes shared ownership of complex work and drives activities from planning through execution. It requires sound judgment, discretion, strong organization, and clear, succinct communication when handling sensitive business, organizational, and employee matters. Success involves understanding business needs, developing practical recommendations, aligning partners, managing competing priorities, and escalating issues when needed to keep work moving toward resolution.

The position also coordinates administrative and business management activities, including leadership communications and routines, team events, organizational priorities, reporting, process improvements, and oversight of key deliverables. The role is a first-shift position with a 40-hour workweek. Bank of America has an in-office culture, and selected candidates may be required to work onsite in accordance with its workplace excellence policy.

Requirements

• At least 2 years of experience with strong business management and project management skills, including demonstrated ownership of complex work through completion.
• Strong planning and organizational skills and exceptional attention to detail.
• Strong analytical and problem-solving skills, including consolidating and validating information from multiple sources and developing practical recommendations.
• Clear and succinct written and verbal communication skills, including communicating recommendations, decisions, risks, and required actions to leaders, partners, and employees.
• Strong relationship-management and influencing skills, including building alignment across business leaders, facilities, real estate, and other partners.
• Sound judgment and discretion when handling sensitive business, organizational, and employee information.
• Ability to manage competing priorities, changing requirements, and deadlines while maintaining focus on key deliverables.
• Ability to identify barriers, determine when escalation is needed, and drive issues toward resolution.
• Ability to balance business needs, workplace standards, and organizational priorities when developing recommendations.
• Self-directed and proactive, with the ability to operate effectively with limited direction.
• Proficiency with Microsoft Excel and PowerPoint, including developing clear reports and executive-level presentations.

Nice To Haves

• At least 2 years of prior experience with workspace planning, occupancy planning, workplace strategy, facilities coordination, corporate real estate, or a related function is preferred.

Responsibilities

• Drive ETS workspace planning by working with business leaders and partners to understand needs, evaluate options, develop recommendations, and move decisions through execution.
• Maintain and analyze accurate workspace, seating, occupancy, and utilization information to identify needs, constraints, and opportunities and support recommendations.
• Partner with facilities, real estate, business leaders, and other stakeholders to align workspace plans with business needs, workplace standards, and organizational priorities.
• Coordinate office moves, seating changes, workspace requests, and related activities, including ownership, timelines, dependencies, and follow-through.
• Manage annual and ad hoc workspace-planning activities, consolidate requirements across teams, and coordinate work across locations and partners.
• Track key deliverables and dependencies, address barriers, and escalate issues when needed.
• Develop reports, updates, and executive-level presentations communicating workspace needs, recommendations, decisions, risks, and required actions.
• Handle sensitive business, organizational, and employee information with appropriate judgment and discretion.
• Lead or support other business management activities and priorities as organizational needs evolve.
• Lead communication, coordination, and connectivity across the leadership team.
• Partner with peers and control partners to support engagement and adherence to risk management and operational risk policies and processes.
• Drive execution of team events and routines, including logistics, communications, and feedback gathering.
• Develop plans for organizational priorities and ensure accountable parties understand their roles and responsibilities.
• Partner with reporting and analytics teams to support accurate reporting and identify opportunities to reduce manual processes.
• Assist senior executives and teams with engagements, process improvements, and project initiatives.
• Oversee key deliverables and validate their accurate and timely completion.

Benefits

• The company describes its benefits as affordable, competitive, and flexible, and says it supports teammates’ physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed