Business Support Manager II - Enterprise Transaction Services Business Controls

Bank of America•Plano, TX

About The Position

The Business Support Manager II supports the Enterprise Transaction Services (ETS) COO organization and the Business Controls Executive and leadership team. The role operates in a risk- and control-focused environment, partnering closely with Global Compliance and Operational Risk (GCOR), business leaders, and other control and support partners. It coordinates business activities, risk and governance routines, and leadership priorities, and ensures the Executive is prepared for meetings and engagements with relevant materials and context in advance. The position researches complex or escalated matters, identifies themes, develops insights and recommendations, and drives appropriate follow-through. It also shapes organizational routines, communications, and engagement activities to strengthen connection and employee engagement across Business Controls. The role requires managing competing priorities, working across organizational lines, and supporting risk management, operational excellence, and execution of business priorities. The role manages and leads business support and administrative functions, which may include financial management, personnel processes, audits and compliance, project coordination, training, service quality, process improvement, business continuity, and communications. It supports budgeting and operations analysis, resolves workflow issues, administers and interprets bank programs and policies, and consults with senior management on methods and improvements. The position may direct workflow activities and has management responsibility as described in the general role description.

Requirements

At least 3 years of experience with business management disciplines, including financial management, personnel processes, governance, project management, organizational routines, and employee engagement.
At least 2 years of experience in a risk- and control-focused environment, with strong risk and control knowledge and ability to partner with risk, compliance, control, and business teams.
Strong executive presence and demonstrated ability to prepare senior leaders for meetings, decisions, and engagements.
Demonstrated ability to develop polished, executive-ready communications and presentations that translate complex business, risk, and control information into clear messages, insights, and actions.
Strong analytical and investigative skills, including researching complex matters, identifying themes, and developing insights and recommendations.
Strong judgment and decision-making skills, including recognizing when additional input, escalation, or leadership attention is needed.
Strong relationship management and influencing skills, with the ability to work across organizational levels and teams.
Ability to manage multiple priorities and adapt to changing business needs, deadlines, and competing demands.
Strong planning and organizational skills and exceptional attention to detail.
Ability to see across the organization, connect priorities, and identify opportunities to improve processes, governance, and controls.
Self-directed and proactive, with the ability to take ownership and follow through.
Advanced proficiency with Microsoft PowerPoint and Excel.
Thorough knowledge of the department or business unit's functional area or products, and working knowledge of general bank policies, programs, procedures, and financial/accounting practices.
In-depth knowledge of bank policies and programs and of departmental functional operations.

Responsibilities

Prepare the Executive and leadership team for key meetings and engagements by providing relevant materials, context, and matters requiring attention in advance.
Develop executive-ready presentations, risk and business updates, and communications that translate complex information into clear messages, insights, and actions.
Partner with GCOR and other risk, control, and support partners on matters requiring coordination, review, escalation, or leadership attention.
Research and analyze complex or escalated matters, identify themes, and develop insights and recommendations to support timely decisions.
Coordinate and drive Business Controls risk and governance routines, strategic objectives, and leadership priorities, ensuring actions and follow-through are clear.
Support control-related activities, including issues management, audits and exams, policy and standard reviews, complaints, vendor management, and other risk and control processes as applicable.
Build relationships across the organization to influence outcomes, resolve issues, and advance work.
Lead or coordinate cross-functional working groups and projects supporting business, risk, or organizational priorities.
Lead organizational routines such as staff meetings, communications, town halls, off-sites, and employee engagement activities.
Support financial management, personnel processes, organizational reporting, and other business management deliverables.
Identify opportunities to improve processes, reporting, governance, controls, and operational effectiveness.
Manage administrative functions and may direct workflow activities, including budget and operations analysis, workflow issue resolution, associate training, service quality, process improvement, and coordination of projects.