Senior Project Manager – Enterprise Transaction Services

Bank of America•Fort Worth, TX

About The Position

At Bank of America, the Senior Project Manager leads complex business and change initiatives supporting line-of-business products, processes, and functions. The role partners with business, technology, and program leadership teams to plan, execute, and implement strategic projects, ensuring operational readiness and a successful transition to business-as-usual operations. The position manages complex to high-risk cross-functional and interdepartmental programs or projects, serves as a central point of contact for project status and critical change initiatives, and works with stakeholders to develop plans that sustain change and improve current methods. It uses project management, change management, risk and issue management, and technology tools to deliver projects and measure outcomes. The role also supports and coaches less experienced project managers and analysts.

Requirements

At least 5 years of project management experience supporting large technology transformation change, with an understanding of project management and process development principles and frameworks.
Working knowledge of project management methodologies, including Agile.
Experience managing a medium or large project and engaging stakeholders at varying levels; ability to communicate effectively and influence decisions to achieve desired results.
Ability to oversee and manage multiple large-scale, technology-dependent initiatives and project tasks simultaneously.
Strong problem-solving and decision-making skills, with an assertive and proactive communication style.
Proficiency in data management, including strong data-analytic capability.
Strong organizational skills and ability to handle multiple tasks.

Nice To Haves

Proficiency in understanding technology and data management.
Project Management Professional (PMP) certification.

Responsibilities

Define responsibilities and accountabilities for project roles and oversee project tasks by tracking deliverables, developing plans, and measuring progress against key performance indicators.
Plan, organize, monitor, and control projects using appropriate tools and techniques to complete projects and achieve benefits.
Lead the adoption and sustainment of change initiatives and assess adoption risks.
Lead documentation of remediation requirements based on identified gaps and controls needed for sustained performance.
Develop, maintain, and report an integrated delivery plan; raise risks, develop mitigation plans, and escalate issues to stakeholders as appropriate.
Ensure applicable Global Change Standards, Enterprise Procedures, and FLU/CF Procedures are followed and project documentation meets Enterprise and line-of-business requirements.
Serve as the central point of contact for end-to-end project status, critical-path tracking, business success measures, stakeholder checkpoints, and escalations.
Develop key project deliverables in coordination with process and business owners, subject matter experts, product managers, technology leads, project teams, and business partners.
Work with line-of-business partners, subject matter experts, technology, process design, and reporting teams to identify metrics and define data-based approaches to validate success.
Establish necessary partners and workstreams at project inception, including process design, readiness, reporting, quality assurance, and testing.
Coordinate resolution of post-installation defects during the project warranty period and ensure process stability and transition to business-as-usual operations.
Support program and portfolio managers in documenting monthly program and project health and presenting status to senior leaders when necessary.
Train, direct, and influence less experienced project managers and analysts working on projects supporting the same programs or line of business.
Lead and plan projects using technology platforms for client-facing employees and change-management, risk-management, and issue-management tools.