Senior Project Manager – Enterprise Transaction Services

Bank of America•Newark, NJ

1d•Onsite

About The Position

At Bank of America, the Senior Project Manager leads and delivers complex business and change initiatives supporting line-of-business products, processes, and functions. The role partners with business, technology, and program leadership to plan, execute, and implement strategic projects, ensuring operational readiness and successful transition to business-as-usual operations. It manages complex to high-risk cross-functional or interdepartmental programs and projects, evaluates current methods, and drives strategies to implement improvements and sustain change. The Senior Project Manager is the central point of contact for end-to-end project status, critical-path tracking, business success measures, stakeholder engagement, and escalations. The role develops and coordinates project deliverables, establishes project workstreams and metrics, tracks post-install defects during warranty periods, and ensures process stability and transition to business-as-usual operations. It also supports program and portfolio health reporting, presents status to senior leaders as needed, and guides less experienced project managers and analysts. The position oversees project roles, tasks, deliverables, plans, and performance indicators; leads change adoption and remediation documentation; and maintains an integrated delivery plan that identifies risks, mitigations, and escalations. The role uses project management, change management, risk and issue management, and technology tools to deliver projects efficiently and effectively. Bank of America describes its culture as inclusive and committed to teammates’ physical, emotional, and financial wellness, and states that it maintains an in-office culture with role-specific flexibility. Employees currently working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy.

Requirements

At least 5 years of project management experience supporting large technology transformation change, with understanding of project management and process development principles and frameworks.
Working knowledge of project management methodologies, including Agile.
Proven experience managing a medium or large project, varied stakeholder levels, and communicating effectively to influence decisions and achieve results.
Experience overseeing multiple large-scale, technology-dependent initiatives and projects or tasks simultaneously.
Proven problem-solving and decision-making skills, with an assertive and proactive communication style.
Proficiency in data management, including strong data analytics capability.
Strong organizational skills and ability to handle multiple tasks.
Experience across end-to-end project management, including process improvement or re-engineering, employee readiness efforts, and technology change efforts.

Nice To Haves

Proficiency in data management and strong data analytics capability.
Proficiency in understanding technology and data management.
Project Management Professional certification.

Responsibilities

Plan, organize, monitor, and control projects using appropriate tools and techniques to ensure completion and achievement of benefits.
Ensure applicable Global Change Standards, Enterprise Procedures, and FLU/CF Procedures are followed and that project documentation meets Enterprise and line-of-business requirements.
Serve as the central contact for end-to-end project status, critical-path deadlines, business success measures, stakeholder checkpoints, and escalations.
Develop project deliverables in coordination with process and business owners, subject-matter experts, product managers, technology leads, project teams, and business partners. Deliverables may include kickoff materials, materiality assessments, system-of-record setup, charters, stakeholder lists, project plans, risk assessments, control plans, and project tollgates.
Work with line-of-business, subject-matter, technology, process-design, and reporting partners to identify metrics and define how success will be validated using data and reporting.
Establish necessary project partners and workstreams early, including process design, readiness, reporting, quality assurance, and testing.
Coordinate resolution of post-install defects identified during the project warranty period and ensure process stability and transition to business-as-usual operations.
Support program and portfolio managers in documenting monthly program and project health, including strategic, execution, and financial health, and present status to senior leaders when needed.
Train, direct, and influence less experienced project managers and analysts working on related programs or line-of-business projects.
Define responsibilities and accountabilities for key project roles and oversee project tasks, deliverables, plans, and progress against key performance indicators.
Lead adoption and sustainment of change initiatives and assess adoption risks.
Lead documentation of remediation requirements based on identified gaps and controls needed for sustained performance.
Plan and lead programs and projects using appropriate project, change-management, risk-management, and issue-management tools and techniques.
Develop, maintain, and report on an integrated delivery plan; identify risks, develop mitigation plans, and escalate issues to appropriate stakeholders.