Business Support Manager - Enterprise Transaction Services

Bank of America•Plano, TX

About The Position

At Bank of America, the Business Support Manager is part of the Enterprise Transaction Services (ETS) COO organization. The role has primary responsibility for ETS workspace activities, along with other business support priorities as organizational needs evolve. It supports current and future workspace needs through planning and allocation, occupancy and utilization analysis, accurate space and seating information, and partnership with business leaders, facilities, real estate, and other stakeholders. The role manages coordination and delivery of diverse administrative functions and acts as a central point of contact for leadership routines and activities. The Business Support Manager takes shared ownership of complex work, anticipates deliverables and dependencies, and drives activities from planning through execution. The position involves sensitive business, organizational, and employee matters and calls for sound judgment, discretion, organization, and clear communication. Success requires understanding business needs, developing practical recommendations, aligning partners, managing competing priorities, and escalating issues when needed. Bank of America describes an in-office culture intended to support collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs. Current employees working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy.

Requirements

At least 2 years of experience with strong business management and project management skills, including demonstrated ability to take ownership of complex work and drive it to completion.
Strong planning and organizational skills with exceptional attention to detail.
Strong analytical and problem-solving skills, including consolidating and validating information from multiple sources and developing practical recommendations.
Clear, succinct written and verbal communication skills, including communicating recommendations, decisions, risks, and required actions to leaders, partners, and employees.
Strong relationship management and influencing skills, including building alignment across business leaders, facilities, real estate, and other partners.
Sound judgment and discretion when handling sensitive business, organizational, and employee information.
Ability to manage competing priorities, changing requirements, and deadlines while maintaining focus on key deliverables.
Ability to identify barriers, determine when escalation is needed, and drive issues toward resolution.
Ability to balance business needs, workplace standards, and organizational priorities when developing recommendations.
Self-directed and proactive, with ability to work effectively with limited direction.
Proficiency with Microsoft Excel and PowerPoint, including developing clear reports and executive-level presentations.

Nice To Haves

At least 2 years of prior experience with workspace planning, occupancy planning, workplace strategy, facilities coordination, corporate real estate, or a related function is preferred.

Responsibilities

Drive ETS workspace planning by working with business leaders and partners to understand needs, evaluate options, develop recommendations, and move decisions through execution.
Maintain and analyze accurate workspace, seating, occupancy, and utilization information to identify needs, constraints, and opportunities and support workspace recommendations.
Partner with facilities, real estate, business leaders, and other stakeholders to align workspace plans with business needs, workplace standards, and organizational priorities.
Coordinate office moves, seating changes, workspace requests, and related activities, including ownership, timelines, dependencies, and follow-through.
Manage annual and ad hoc workspace-planning activities by consolidating requirements across teams and coordinating work across locations and partners.
Monitor deliverables and dependencies, address barriers, and escalate issues when needed to keep work moving.
Develop clear, succinct reports, updates, and executive-level presentations communicating workspace needs, recommendations, decisions, risks, and required actions.
Handle sensitive business, organizational, and employee information with appropriate judgment and discretion.
Lead or support other business management activities and priorities as organizational needs evolve.
Lead communication, coordination, and connectivity across the leadership team.
Partner with peers and control partners to support engagement and adherence to risk management and operational risk policies and processes.
Drive execution of team events and routines, including logistics, communications, and gathering feedback.
Develop plans for organizational priorities and ensure accountable parties understand their roles and responsibilities.
Partner with the reporting and analytics team to ensure accurate reporting and identify opportunities to reduce manual processes.
Assist senior executives and the team with engagements, process improvement, and project initiatives.
Oversee key deliverables and validate their accurate and timely completion.