Business Support Manager II - Enterprise Transaction Services Business Controls

Bank of America•College Park, MD

About The Position

The Business Support Manager II is part of the Enterprise Transaction Services (ETS) COO organization and leads the ETS Business Support Manager team. The role leads and develops experienced Band 4 and Band 5 FLU Business Managers who support ETS executives, setting team direction and expectations, developing talent, and fostering the sharing of best practices and continuous improvement. The position serves as a central point across ETS for the Executive and Senior Leadership Team (SLT), connecting organizational priorities and leading leadership routines, executive meetings, partner engagements, site visits, business reviews, communications, and strategic priorities. It partners with senior leaders across ETS and Global Operations to anticipate needs, connect priorities, and drive work spanning multiple teams or organizations. Success requires people leadership, executive presence, sound judgment, business acumen, and the ability to bring clarity and structure to complex or changing priorities. More broadly, the role manages diverse administrative and business support functions for a large, complex department or line of business. These may include financial control and budgeting, personnel processes, audit and compliance, project coordination, associate training, service quality, process improvement, business continuity, and communications. The position consults with senior management on current methods and strategies for change, resolves personnel, audit, budget, and workflow issues, interprets bank programs and policies, and may direct workflow activities.

Requirements

At least 5 years of business management or related experience.
At least 3 years of demonstrated people leadership experience through direct management and/or significant responsibility for leading, coaching, developing, and driving accountability through others.
Ability to manage performance, establish expectations and accountability, develop experienced professionals, build strong teams, and support talent and succession planning.
Experience directly supporting and partnering with senior executives and leadership teams in a large, complex organization.
Strong executive presence, judgment, discretion, and business acumen.
Ability to see across an organization, connect related priorities, and identify opportunities to improve collaboration.
Strong critical-thinking and problem-solving skills, including bringing clarity and structure to complex or ambiguous situations.
Ability to lead across organizational lines and drive progress without direct authority.
Strong relationship management and influencing skills across organizational levels and teams.
Ability to anticipate needs, manage competing priorities, and determine when issues require escalation or leadership attention.
Excellent written and verbal communication skills, including the ability to create clear, executive-ready presentations and communications from complex information.
Strong planning, prioritization, and organizational skills, with attention to detail.
Self-directed and proactive, with the ability to take ownership and follow through.
Strong proficiency with Microsoft PowerPoint and Excel, including developing executive-ready presentations and materials.
Skills listed: People Leadership, Talent Development, Business Management, Strategic Planning, Executive Communications, Executive Presence, Organizational Effectiveness, Critical Thinking, Decision Making, Influence, Relationship Management, Prioritization, Change Management, Project Management, and Continuous Improvement.

Responsibilities

Lead and develop experienced Band 4 and Band 5 FLU Business Managers through clear expectations, coaching, performance management, talent development, and succession planning.
Build a connected Business Manager team that shares best practices and solutions, identifies common needs and opportunities, and continuously improves.
Maintain a broad understanding of ETS priorities to coach Business Managers, identify dependencies, and connect work and opportunities across the organization.
Partner with ETS executives and senior leaders to understand business needs, establish priorities, and translate strategic objectives into clear actions and deliverables.
Lead and continuously improve ETS Executive and SLT routines, including leadership meetings, partner engagements, site visits, strategic planning sessions, and business reviews.
Anticipate leadership and organizational needs and raise emerging priorities, risks, dependencies, and opportunities requiring action or leadership attention.
Develop and oversee executive presentations, communications, and leadership materials that translate complex information into clear messages, decisions, and actions.
Drive ETS and Global Operations initiatives requiring coordination and alignment across multiple leaders and teams.
Build organizational relationships and influence partners to resolve issues, align priorities, and advance work.
Serve as a trusted advisor and thought partner to executive leadership, providing insights, recommendations, and solutions using sound judgment, business acumen, and organizational knowledge.
Identify opportunities to improve the Business Support Manager organization, ETS leadership routines, and ways of working.
Lead or support time-sensitive initiatives and special projects as priorities evolve.
Manage administrative functions that may include financial control, budgeting and consolidation, personnel processes, audit and compliance, premises, project coordination, associate training, service quality, process improvement, business continuity, and communications.
Consult with senior management to evaluate current methods and develop strategies for changes and improvements.
Analyze budgets and operations, identify and resolve workflow issues, and address personnel, audit, and budget issues.
Administer and interpret bank programs and policies; direct workflow activities as needed.
Model inclusion, operational excellence, data-based decision-making, enterprise communication, risk discipline, coaching, financial stewardship, talent development, and delivery of business outcomes.