Business Support Manager II - Enterprise Transaction Services Business Controls

Bank of America•Plano, TX

About The Position

The Business Support Manager II is part of the Enterprise Transaction Services (ETS) COO organization and leads the ETS Business Support Manager team. The role leads and develops experienced Band 4 and Band 5 FLU Business Managers who support ETS executives. It establishes team direction and expectations, develops talent, and fosters sharing of practices and continuous improvement while keeping Business Managers aligned with the executives they support. The role serves as a central point across ETS for the Executive and Senior Leadership Team (SLT), connecting organizational priorities and leading leadership routines, executive meetings, partner engagements, site visits, business reviews, communications, and strategic priorities. Working closely with senior leaders across ETS and Global Operations, the Business Support Manager anticipates needs, connects priorities, and drives work across teams and organizations. Success requires people leadership, executive presence, sound judgment, business acumen, and the ability to bring clarity and structure to complex or changing priorities. The position manages administrative and business-support functions, which may include financial control and budgeting, personnel processes, audit and compliance, project coordination, training, service quality, process improvement, business continuity, and communications. It consults with senior management on current methods and strategies for improvement, applies knowledge of the relevant functional area and general bank policies and financial practices, and may direct workflow activities. Bank of America managers at this level are expected to champion inclusion; promote process and data excellence; communicate enterprise decisions and priorities; ensure risk discipline and controls; coach and develop people; manage expenses and budgets; build talent and succession strength; and deliver business outcomes through effective prioritization, inspection, and delegation.

Requirements

At least 5 years of business management or related experience.
At least 3 years of demonstrated people leadership experience, through direct people management and/or significant responsibility for leading, coaching, developing, and driving accountability through others.
Demonstrated ability to manage performance, establish clear expectations and accountability, develop experienced professionals, build strong teams, and support talent and succession planning.
Demonstrated experience directly supporting and partnering with senior executives and leadership teams in a large, complex organization.
Strong executive presence, judgment, discretion, and business acumen.
Ability to see across an organization, connect related priorities, and identify opportunities to improve how teams work together.
Strong critical thinking and problem-solving skills, including the ability to bring clarity and structure to complex or ambiguous situations.
Demonstrated ability to lead work across organizational lines and drive progress without direct authority.
Strong relationship management and influencing skills across organizational levels and teams.
Ability to anticipate needs, manage competing priorities, and determine when issues require escalation or leadership attention.
Excellent written and verbal communication skills, including the ability to create clear, executive-ready presentations and communications from complex information.
Strong planning, prioritization, and organizational skills with attention to detail.
Self-directed and proactive, with the ability to take ownership and follow through.
Strong proficiency with Microsoft PowerPoint and Excel, including developing executive-ready presentations and materials.
Skills include people leadership, talent development, business management, strategic planning, executive communications, executive presence, organizational effectiveness, critical thinking, decision making, influence, relationship management, prioritization, change management, project management, and continuous improvement.

Responsibilities

Lead and develop experienced Band 4 and Band 5 FLU Business Managers through clear expectations, coaching, performance management, talent development, and succession planning.
Build a connected Business Manager team that shares best practices and solutions, identifies common needs and opportunities, and continuously improves.
Maintain a broad understanding of ETS priorities to coach Business Managers and identify connections, dependencies, and opportunities across the organization.
Partner with ETS executives and senior leaders to understand business needs, establish priorities, and translate strategic objectives into actions and deliverables.
Lead and continuously improve ETS Executive and SLT routines, including leadership meetings, partner engagements, site visits, strategic planning sessions, and business reviews.
Anticipate leadership and organizational needs and raise emerging priorities, risks, dependencies, and opportunities requiring action or leadership attention.
Develop and oversee executive presentations, communications, and leadership materials that translate complex information into clear messages, decisions, and actions.
Drive ETS and Global Operations initiatives requiring coordination and alignment across leaders and teams.
Build relationships and influence partners to resolve issues, align priorities, and advance work.
Advise and serve as a thought partner to executive leadership, providing insights, recommendations, and solutions using sound judgment, business acumen, and organizational knowledge.
Identify opportunities to improve the Business Support Manager organization, ETS leadership routines, and ways of working.
Lead or support time-sensitive initiatives and special projects as priorities evolve.
Model an inclusive environment for employees and clients.
Promote operational excellence, simplicity, data-based decision-making, innovation, and continuous improvement.
Communicate enterprise decisions, purpose, and results, connecting them to team strategy, priorities, and contributions.
Ensure appropriate risk discipline, controls, and culture to identify, escalate, and debate issues.
Coach and provide feedback to motivate employees and improve performance.
Manage expenses and budgets in alignment with objectives and make sound financial decisions.
Assess talent and build bench strength across the organization.
Prioritize, inspect, and delegate team work to deliver business outcomes.