Business Support Manager

Everon Jobs • Louisville, KY

2d

About The Position

The Commercial Business Support Manager leads the development and execution of the district support plan, human capital strategy, and inventory. The role is accountable for developing action and contingency plans to meet or exceed area targets and for creating strategies to accelerate growth through customer loyalty and employee engagement, market penetration, and share gain. The Manager establishes a compelling vision and builds engagement and alignment through people leadership, talent development, coaching and feedback, communication, and collaboration.

The Manager leads the area support team and develops talent-management and succession plans. The role works with Residential, Small Business, Operations, Marketing, Human Resources, and other business units to execute the overall business plan. It also manages district operations and infrastructure, financial and administrative activities, customer-related functions, compliance, safety initiatives, and process improvement.

Requirements

• Five years of business experience leading a support team or operations team with a focus on customer obsession.
• Experience assessing, coaching, and developing talent and managing a multi-location team.
• Experience establishing business direction and executing strategy development and implementation.
• Experience influencing business decisions in a highly matrixed organization.
• Experience exceeding predetermined revenue, share, and customer-obsession objectives.

Nice To Haves

• Familiarity with or proven experience in Precision leadership.

Responsibilities

• Lead the area support team by setting a clear vision and expectations, modeling effective coaching and performance feedback, prioritizing resources, and aligning the team and business partners.
• Develop and execute talent-management plans, including talent assessment, selection, empowerment, coaching, motivation, retention, and succession planning.
• Cultivate employee engagement and positive employee relations through regular communications, performance feedback, recognition, and employee development.
• Collaborate with Residential, Small Business, Operations, Marketing, Human Resources, and other business units to execute the overall business plan.
• Use varied communication approaches to align employees and build understanding and commitment to the business plan.
• Promote inclusion and support business diversity objectives.
• Drive speed and accountability in executing plans through effective engagement.
• Manage operational excellence and efficiency through process improvement, analytics, and financial planning.
• Execute and manage budgets, including area-level P&Ls; report and communicate market and business performance to stakeholders and provide mitigation strategies for projected shortfalls when appropriate.
• Manage office infrastructure, including facilities, phone systems, and office equipment.
• Manage financial activities, human resource activities, and administrative support infrastructure.
• Control district customer communications, sales, service, installation, and general functions to ensure compliance and consistency with business disciplines.
• Assist with financial reporting, budget preparation, forecasts, and key financial and operating indicators.
• Manage collections, accounts payable processing, payroll and PS time-management entries, cash processing, order entry, billing, and billing adjustments.
• Manage District Dispute Management System activities.
• Administer the fleet program, ensure vehicle availability, and monitor expenses.
• Administer local tax and licensing requirements.
• Manage efficient paper-flow processes in the district.
• Continuously improve processes to maximize productivity and ensure the quality of district data and information.
• Ensure compliance and uphold high ethical standards in all processes.
• Champion EHS&W strategies and programs to meet near- and long-term safety goals.
• Support collaboration in executing service-level agreements.
• Implement company-wide initiatives related to customer experience, process improvements, efficiencies, culture, and talent.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed