Business Support Manager

Bank of America•Addison, IL

6d•Onsite

About The Position

The Business Support Manager coordinates and delivers diverse administrative functions for a department or line of business. The role serves as a central point of contact for senior leadership routines and activities and supports financial control and budgeting, personnel processes, audit and compliance, premises, associate training, service quality, process improvements, business continuity, and communications. It works with a wide range of business partners to deliver strategic work efforts and meet tactical priorities. Within Wealth Management Operations (WMO), the Business Operations Management team provides multidisciplinary horizontal support for business priorities and deliverables. The Workforce Enablement team focuses on skill and knowledge development for WMO employees, integrates enterprise-level projects into WMO, and facilitates end-to-end Procedure Management processes. The team is engaged in a multi-year project to transition procedure content from its current state to its target state. The position owns assigned procedure-transition workstreams, develops transition plans and documentation, and works with process owners, subject matter experts, and team members to gather requirements, validate content, obtain approvals, and support adoption of new documentation standards.

Requirements

At least 1 year of experience in business support, operations, or a similar support role within a complex or regulated environment.
At least 1 year of experience coordinating and owning execution of plans or deliverables, with accountability for meeting established deadlines.
Experience owning or supporting operational processes or deliverables end-to-end, including responsibility for outcomes and deliverable accuracy.
Experience working with established risk-management or compliance procedures in daily operations, including identifying risks and supporting resolution efforts.
Proficiency with Microsoft Office and Microsoft 365 tools, including Outlook, Teams, Word, PowerPoint, Excel, OneNote, and SharePoint, and comfort learning new systems.
Skills in adaptability, administrative services, attention to detail, collaboration, written communications, analytical thinking, continuous improvement, problem solving, project management, relationship building, data collection and entry, data and trend analysis, executive presence, planning, and policies, procedures, and guidelines management.

Nice To Haves

Experience identifying and driving process improvements, projects, or initiatives that enhance operational efficiency or reduce manual work.
Experience leading or managing projects or workstreams from planning through execution.
Experience working across multiple functions, such as operations, finance, risk, and reporting, to deliver business outcomes.
Experience in Wealth Management Operations.

Responsibilities

Own and execute assigned procedure-transition workstreams to achieve project milestones and target dates.
Develop and maintain workstream action plans, project documentation, and required evidence files.
Build an understanding of assigned lines of business, processes, systems, and operational requirements.
Assess current-state documentation inventories and create transition design plans aligned with the content strategy.
Develop standard operating procedures, procedures, user guides, and job aids according to established strategy.
Build working relationships with process owners, subject matter experts, and team members to gather requirements, validate content, and obtain approvals.
Guide lines of business through target-state expectations and support adoption of new documentation standards.
Coordinate and organize work with stakeholders to drive successful outcomes.