Manager Transportation Business Support

City of Toronto•Union, NJ

1d•Onsite

About The Position

Reporting to the Director Transportation Business Performance, the Manager provides strategic leadership for Transportation Services’ business support functions and advises senior leadership on contract administration, procurement governance, enterprise systems, operational effectiveness, organizational performance, and risk management. The manager leads divisional business strategies, management controls, compliance frameworks, technology initiatives, and operational service planning and improvement programs. For this recruitment, the Manager Transportation Business Support (Fleet & Facilities) leads the planning, procurement, management, and maintenance of the division’s fleet, facilities, and operational assets. The role oversees facilities in partnership with Corporate Real Estate Management, fleet lifecycle and state-of-good-repair activities, contracts supporting fleet and facilities operations, and pilot projects evaluating vehicles, equipment, and technologies. The manager also leads staff, manages budgets and projects, coordinates stakeholder engagement, and ensures compliance with legislation, corporate policies, divisional standards, and occupational health and safety requirements.

Requirements

University degree in civil engineering, mechanical engineering, industrial engineering, or a related discipline.
Professional Engineer (P.Eng.) registration and good standing with Professional Engineers Ontario (PEO).
Extensive experience managing complex procurement processes, contracts, and vendor relationships, including contract development, administration, audit controls, compliance monitoring, and performance management.
Extensive experience leading complex projects from inception through implementation, including stakeholder engagement, issue resolution, and management of political and community interests.
Considerable experience supervising and developing employees to achieve performance goals and operational objectives.
Highly developed leadership and supervisory skills, including the ability to manage, motivate, coach, develop, and engage staff while fostering accountability, innovation, collaboration, and continuous learning.
Strong analytical, strategic thinking, problem-solving, and decision-making skills, including the ability to assess complex operational and business issues, evaluate risks, and develop practical recommendations.
Highly developed communication, consultation, stakeholder relationship management, and presentation skills, including the ability to build partnerships, influence decisions, prepare executive-level materials, and represent the Division to senior leaders, Members of Council, external agencies, and community stakeholders.

Nice To Haves

Direct experience related to fleet and/or facilities management.
PMP certification.
Experience supporting or administering enterprise business applications and technology-enabled business transformation initiatives, preferably involving asset management, work management, or operational systems.
Experience developing and implementing performance measurement frameworks, management reporting systems, business plans, service standards, and continuous improvement initiatives.

Responsibilities

Monitor and evaluate the state of good repair of divisional fleet and facilities.
Coordinate fleet vehicle maintenance through Corporate Fleet Services.
Monitor fleet usage, evaluate annual fleet needs, and coordinate redeployment where appropriate.
Prepare lifecycle budget plans for divisional facilities.
Procure and administer contracts supporting the planning, construction, and maintenance of divisional facilities and fleet and facilities operations.
Lead the development, implementation, and continuous improvement of divisional business support programs, management systems, policies, controls, and performance frameworks.
Lead divisional projects, strategic initiatives, and special assignments supporting business, operational, and technology priorities.
Identify and implement process improvements, standardization, and innovation to improve service delivery, operational performance, and organizational effectiveness.
Develop business plans, policies, procedures, performance measures, and service standards that support divisional objectives.
Develop and administer the unit’s annual operating budget and control expenditures within approved allocations.
Manage, motivate, coach, and develop staff; supervise daily operations, work assignments, scheduling, performance and attendance management, training, and employee development.
Monitor employee performance, recommend corrective action when required, and support workforce planning and succession management.
Develop and facilitate divisional training, including GPS monitoring and reporting and technical training for supervisors or operators related to fleet usage.
Provide policy advice and operational support to the General Manager and senior management on complex and contentious issues.
Coordinate administrative processes and work with other Transportation units to ensure fleet is effectively utilized; coordinate with external stakeholders to acquire additional snow storage locations.
Represent Transportation Services at meetings with committees, elected officials, other public-sector bodies, community and special-interest groups, citizens, and consultants.
Create and manage interdivisional, interdisciplinary, and interagency teams and consultation processes, and establish partnerships with other divisions, agencies, boards, and commissions.
Lead consultation and engagement processes, including working groups, advisory committees, and project stakeholder coordination; collaborate and negotiate with internal and external partners.
Prepare reports, briefing materials, correspondence, and presentations for senior management, elected officials, and other stakeholders.
Lead and manage programs, projects, studies, and initiatives related to fleet management and the development, maintenance, and optimization of divisional facilities.
Apply project management practices to plan, coordinate, monitor, and deliver projects within approved scope, schedules, and budgets.
Conduct research, environmental scans, and analysis of industry developments, legislation, corporate policies, and practices in other jurisdictions.
Act as the Division’s facilities coordinator, maintain service agreements with corporate partners, represent the Division on facilities committees, and coordinate space, accommodation, and facility planning.
Provide expertise and strategic leadership on fleet utilization and replacement, vehicle technologies, facility lifecycle management, repairs and upgrades, space optimization, and future facility planning.
Advise on project status, technical matters, implementation considerations, risks, and financial implications.
Ensure compliance with applicable legislation, regulations, corporate policies, divisional standards, and occupational health and safety requirements; keep project expenditures within approved budgets.