Business Support Manager

GPC•La Crosse, WI

About The Position

The Business Support Manager works directly with the CEO to strengthen organization, communication, and follow-through across GPC. The role combines high-level administrative support with coordinating leadership priorities, preparing meetings and materials, and keeping commitments moving toward completion. The successful candidate will be a trusted partner to the CEO, exercise sound judgment, handle sensitive information discreetly, work confidently with company leaders, anticipate needs, ask thoughtful questions, and follow through consistently. The position reports directly to the CEO and works closely with GPC’s leadership team across all locations. It is authorized to request information, coordinate deadlines, and follow up on commitments on the CEO’s behalf. Functional and market leaders retain accountability for their teams, decisions, and business results. Unresolved issues and competing priorities are brought to the CEO for direction. The position initially has no direct reports.

Requirements

Demonstrated ability to manage competing priorities and sustain follow-through across multiple people and projects.
Excellent written and verbal communication skills.
Strong organizational skills, attention to detail, and accuracy.
Sound judgment and demonstrated discretion with confidential information.
Confidence working with senior leaders and professionally addressing incomplete or overdue commitments.
Ability to learn new systems and use practical tools to organize information and track progress.
Relevant education or an equivalent combination of experience and demonstrated capability.

Nice To Haves

Experience in a business with multiple locations is preferred.

Responsibilities

Maintain records of leadership commitments, including responsible individuals, deadlines, milestones, and expected results.
Obtain updates, identify obstacles, communicate concerns before deadlines are missed, and provide the CEO with concise progress updates and matters requiring attention.
Follow up on decisions and action items through completion, confirming outcomes with responsible leaders.
Help establish consistent practices for documenting decisions, communicating expectations, and tracking progress; identify recurring coordination gaps and recommend practical improvements.
Help organize the CEO’s priorities; prepare and edit correspondence, presentations, reports, and other materials; anticipate needs and gather information for timely decisions.
Organize confidential records and maintain accurate, accessible information; independently handle administrative matters within agreed-upon authority.
Develop agendas with the CEO for leadership meetings, planning sessions, and other business discussions; coordinate materials and obtain participant updates in advance.
Attend designated meetings, capture decisions, distribute clear action items, keep unresolved matters visible, and ensure appropriate follow-up.
Coordinate company planning calendars and key leadership deadlines.
Coordinate schedules, milestones, information, and communication for CEO-sponsored initiatives; work across departments and locations to align participants on responsibilities and next steps.
Identify dependencies, conflicting deadlines, and issues requiring a decision; support functional leaders in organizing implementation while preserving their accountability for execution and results.
Coordinate board and committee schedules, logistics, and meeting materials; work with the CEO and contributors to prepare complete, accurate materials on time.
Track follow-up assignments from board and committee discussions and handle company, shareholder, personnel, and financial information with strict confidentiality.