Business Support Manager II

Bank of America•Charlotte, NC

About The Position

The Business Support Manager II leads a portfolio of strategic initiatives aligned to CFO COO Execution & Operations priorities. The role is responsible for COO & Governance enablement and execution, employee experience, COO business management, Centers of Excellence integration, and operational excellence. Serving as a trusted advisor and strategic partner to senior leaders, the manager translates organizational priorities into actionable plans and drives execution, accountability, and measurable outcomes across the COO & Governance organization. The role partners with COO & Governance leadership, Centers of Excellence, Human Resources, Operational Excellence, and other stakeholders to improve organizational effectiveness and employee engagement and to deliver key business priorities. The position leads complex initiatives, governance routines, executive decision-making, organizational communications, process improvement, automation, and operational excellence efforts. It requires strong business acumen, executive presence, strategic thinking, organizational influence, and the ability to navigate a highly matrixed environment while balancing multiple priorities.

Requirements

At least 5 years of experience in business management, strategy, project or program management, operations, consulting, or related disciplines.
Proven ability to lead complex initiatives and deliver results in a large, matrixed organization.
Strong executive communication and presentation skills, including experience preparing materials for senior leaders.
Ability to influence stakeholders across multiple functions and levels without direct authority.
Experience driving organizational change, process improvement, and operational excellence initiatives.
Strong analytical, problem-solving, and decision-making skills.
Demonstrated success managing multiple priorities in a fast-paced environment.
Proven ability to build effective relationships and partnerships across diverse stakeholder groups.
Advanced proficiency in PowerPoint and Excel.
Bachelor's degree or equivalent experience in Business, Finance, Accounting, Management, or a related field.

Nice To Haves

Experience supporting executive leadership teams or enterprise-wide initiatives.
Knowledge of workforce planning, employee engagement, and organizational effectiveness practices.
Experience using automation, reporting tools, and data analytics to drive business outcomes.
Familiarity with financial management and business planning processes.
Experience working within large financial services organizations.

Responsibilities

Lead strategic initiatives aligned to CFO COO & Governance priorities, converting executive objectives into actionable plans and delivering business outcomes.
Advise senior leaders with strategic insights, recommendations, and decision support while fostering alignment, accountability, and execution.
Drive business management activities, including workforce planning, governance routines, leadership forums, organizational effectiveness initiatives, and operational priorities.
Partner with leadership teams, Centers of Excellence, Human Resources, Operational Excellence, and stakeholders to foster collaboration and advance shared objectives.
Lead employee experience and organizational effectiveness initiatives, using employee feedback and workforce insights to strengthen engagement, inclusion, and effectiveness.
Champion operational excellence and transformation through process optimization, standardization, automation, and continuous improvement.
Develop executive communications, presentations, and reporting that turn complex information, data, and insights into clear recommendations.
Establish and maintain governance and execution frameworks; identify risks, dependencies, and opportunities and promote accountability and change adoption across workstreams.