Business Support Manager

Bank of America•Newark, NJ

4d•Onsite

About The Position

At Bank of America, the Business Support Manager executes substantive money laundering, economic sanctions, and fraud compliance and operational risk practices. The role works directly or through compliance officers for Front Line Units (FLUs) and Control Functions (CFs) to complete compliance, policy, and operational/fraud risk management requirements. The position advises and directs financial-crimes policy and standards work, monitors regulatory developments, produces or oversees risk reporting, and supports governance, issue remediation, and control enhancements. It also builds trusted relationships with business leaders and collaborates across businesses and partner teams. Bank of America describes its workplace as committed to an in-office culture supporting collaboration, engagement, and career development, with flexibility based on role-specific responsibilities and business needs. The position is listed as 1st shift, 40 hours per week.

Requirements

Minimum seven years of relevant experience within Consumer, AML, or fraud.
Strong analytical, critical-thinking, and organizational skills, with attention to detail and dedication to producing flawless work.
Strong problem-solving and conceptual-thinking skills and a sense of urgency.
Excellent teamwork, professional communication, and relationship-building skills across multiple businesses and/or business partners.
Excellent written and verbal communication skills and executive presence.
Strong organization and time-management skills, with the ability to manage multiple business functions, adapt to changing needs, and multitask and prioritize in a fast-paced environment.
Ability to develop executive-ready communications and presentations that synthesize data and tell the story.
Self-starter with high energy and attention to detail; able to work independently with minimal supervision and collaborate with a team.
Ability to communicate effectively, influence others, meet deadlines, and handle multiple tasks simultaneously.
Knowledge of anti-money laundering (AML) and related AML legislation.

Nice To Haves

Bachelor's degree in a related field.
Experience in financial services and/or a related government entity.
Certified Anti-Money Laundering Specialist (CAMS).

Responsibilities

Advise and direct development and maintenance of financial-crimes-owned policies and standards, and review relevant FLU/CF-owned policies and standards to ensure regulatory requirements and operational risks are addressed.
Produce and/or oversee independent financial-crimes risk management reporting to GC&OR senior leaders and FLU/CF senior leaders.
Monitor regulatory changes applicable to Global Financial Crimes; advise business leaders, direct policy and process updates, and challenge implementation plans as needed.
Participate in industry forums and monitor regulatory expectations, emerging legislation and regulation, political scrutiny, litigation, and key influencers to identify and mitigate emerging risks.
Escalate financial-crimes compliance and operational risks and issues to appropriate governance routines and management- or board-level committees.
Identify, aggregate, report, escalate, inspect, and challenge remediation and thematic analysis of FLU/CF-owned issues and financial-crimes control enhancements.
Review and challenge internal and external operational loss events, develop remediation plans to strengthen controls, and oversee appropriate resolution.
Develop positive and trusting relationships with key business leaders and their teams.