Business Services Manager II

Care Synergy•Denver, CO

About The Position

The Business Services Manager II leads daily operations across multiple departments and locations, ensuring efficiency in administrative functions, vendor contracts and management, billing processes, and facility management. The role drives operational improvements and manages budgets, while partnering with leadership on long-term planning, financial oversight, and project management. It also provides executive-level support to the President. The position manages office operations and organizational databases and promotes cross-departmental collaboration to improve organizational performance. It oversees facility operations and supervises facility, environmental services, kitchen, front desk, reception, and administrative teams. The manager establishes vendor partnerships, directs billing and accounts receivable processes, supports payer contract procurement and renewal, and participates in budget planning and control. Additional duties include managing office equipment, supplies, and assets; preparing for board meetings and conducting financial analyses for the President; maintaining databases for Volunteer, Donor, and Marketing programs; supporting Volunteer Services and other departments; and leading special projects and office functions in alignment with organizational priorities.

Requirements

Associate degree required; experience in lieu of education will be considered.
Three years of management and supervisory experience required.
Prior experience in a customer service-oriented position.
Prior experience in office management, billing, and accounts receivable functions and roles.
Valid Colorado driver’s license and proof of automobile insurance in accordance with state statute.
Must obtain and maintain a valid Certified Food Protection Manager Certification.
Ability to lift and carry a minimum of 30 lbs.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead daily operations across multiple departments and locations, including administrative functions, vendor contracts and management, billing processes, and facility management.
Lead and execute departmental and program-specific projects aligned with strategic goals; contribute to organizational planning and performance reviews.
Oversee facility operations and supervise facility, environmental services, kitchen, front desk, reception, and administrative teams.
Establish and manage strategic partnerships with external vendors to optimize service delivery and operational efficiency.
Direct and optimize billing processes in collaboration with Finance and clinical teams to ensure accurate accounts receivable management and EMR documentation.
Lead accounts receivable aging reviews with senior leadership and Finance to improve financial performance and cash flow management.
Support procurement and renewal of payer contracts.
Participate in departmental budget planning and control, ensuring fiscal accountability and reporting to executive leadership.
Manage procurement and maintenance of office equipment, supplies, and assets.
Provide high-level administrative support to the President, including board meeting preparation and in-depth financial analysis and reviews.
Oversee and maintain organizational databases for Volunteer, Donor, and Marketing programs, ensuring data accuracy and accessibility.
Lead and direct office functions in alignment with organizational priorities and operational goals.
Provide operational leadership to cross-functional teams and support departmental needs, including Volunteer Services.
Carry out additional leadership responsibilities and special projects as directed by executive management.

Benefits

Employer pays over 90% of employee medical premium in some plans.
Health Savings Account with employer funding of $1,000 for single coverage and $2,000 for family coverage.
Extensive paid time off; 18 days in the first year for full-time team members.
Seven paid holidays and an additional floating holiday.
403(b) retirement plan with employer match: 50% match up to 8% of total compensation.
Company-paid life and AD&D insurance.
Education reimbursement program.
Clinical career ladders.
Certification pay.
Team member referral program.
Team member service awards.
Early wage access.
Legal and identity protection.
Leadership development training programs.
Two free, confidential benefit programs designed to address logistical and financial problems that arise in life.
Mileage and expense reimbursement at sixty-two and a half cents per mile.