Assistant Branch Manager

Columbia Bank•Federal Way, WA

12d•$26 - $32•Onsite

About The Position

The Assistant Branch Manager ensures the branch meets or exceeds operational standards and is responsible for satisfactory audits. The role monitors sales and service goals and coaches team members to deepen customer relationships using Client and Business Financial Review. It develops and maintains strong, long-term relationships with consumers and businesses in the local community, providing proactive solutions and problem resolution in alignment with the bank’s Breakthrough Client Service Standards. The position backs up the personal banking team by opening new accounts, receiving loan requests, and gathering credit-related information. It manages, leads, trains, and coaches tellers, and may oversee personal bankers in collaboration with the Branch Manager. The role also processes and oversees branch tasks and controls, including opening and closing the branch, overdraft monitoring, wire transfers and collections, and stop payments. This position requires acting as a Bank MLO and registering in accordance with SAFE Act requirements. It is limited to open-end transactions, such as home equity lines of credit, and is not authorized to act as a Bank Closed-End MLO. The position is fully onsite at the posted location in Federal Way, Washington. The pay range is $26.00–$32.00 per hour; the selected candidate’s rate depends on job-related factors, and the role may be eligible for performance-based incentive compensation.

Requirements

High school diploma or GED.
At least 3 years of retail banking experience.
Customer service background in retail or banking.
Demonstrated ability to grow sales by developing long-lasting, knowledge-based client relationships and offering customized solutions.
Demonstrated leadership skills, including handling difficult customer and associate conversations professionally, transparently, and courteously.
Strong attention to detail and ability to multitask effectively.
Proficiency with spreadsheets, banking computer systems, and related software; ability to operate office equipment and perform repetitive tasks such as counting cash, typing, and handling documents.
Effective training and mentoring skills.
Register as a Mortgage Loan Originator (MLO) in compliance with SAFE Act requirements.

Nice To Haves

Associate’s or bachelor’s degree, vocational degree, or technical degree in banking, business, or a related field, or equivalent work experience.
At least 2 years of management or supervisory experience.
At least 2 years of consumer and small business lending origination experience.

Responsibilities

Ensure the branch meets or exceeds operational standards and achieves satisfactory audits.
Monitor sales and service goals and coach team members to deepen customer relationships using Client and Business Financial Review.
Develop and maintain long-term relationships with consumers and businesses in the local community, providing proactive solutions and resolving problems in alignment with the bank’s service standards.
Back up the personal banking team by opening new accounts, receiving loan requests, and gathering credit-related information.
Manage, lead, train, and coach tellers; may oversee personal bankers in collaboration with the Branch Manager.
Process and oversee branch opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch controls.
Act as a Bank MLO for open-end transactions only and register in compliance with SAFE Act requirements.

Benefits

Competitive incentive plan.
Professional development through tailored premier banker programs.
Career growth paths.
Eligible associates scheduled to work at least 30 hours per week receive comprehensive healthcare coverage, including medical, dental, and vision plans.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance.
Disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.