Branch Manager - Fairhope, AL

Huntington National Bank•Fairhope, AL

9d•Onsite

About The Position

The Branch Manager manages the branch and leads its sales, service, and operations. The role includes coaching the team on processes, achieving budgeted production goals, acquiring consumer and business customers, referring customers to partners, and proactively deepening existing customer relationships. The manager is also responsible for consistent business development and a calling program. The position oversees branch performance, customer service, staffing, community and business relationships, and compliance with operational, security, risk, and regulatory requirements. It requires knowledge across banking, investments, consumer and business lending, sales leadership, customer service, process management, coaching, colleague development, communication, and presentations.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor’s degree.
Provide fingerprints as required by NMLS regulations and satisfy additional background-check requirements for the position.

Nice To Haves

Bachelor’s degree and previous management experience.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance across branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentations.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Lead customer referrals to other areas of the bank to meet customer needs, deepen relationships, and build internal partnerships in accordance with branch OCR guidelines.
Lead the team in delivering excellent customer service and resolving customer issues effectively.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of products, services, technology, and policies, and educate the team on them.
Remain actively involved in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Secure the resources needed to support the team.
Manage branch operations in compliance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.