Branch Manager - Fairhope, AL

Huntington National Bank•Fairhope, AL

7d•Onsite

About The Position

The Branch Manager is responsible for managing the branch and leading its sales, service, and operations. The role includes coaching the team on established processes, achieving budgeted production goals, acquiring consumer and business customers, referring customers to bank partners, and proactively strengthening existing customer relationships. The manager is also responsible for business development and a consistent calling program. The position oversees a portfolio of high-value consumer and business customers, supports excellent customer service and resolution of customer issues, and uses available tools and technology to identify sales and service opportunities. The manager maintains knowledge of the bank’s products, services, technology, and policies and educates the team on them. The role also includes community involvement, building business and internal partnerships, overseeing recruitment and hiring, securing resources for the team, and managing branch operations in accordance with operational, security, risk, and regulatory policies. This is an office-based role in Fairhope, Alabama. The position is exempt from overtime pay. Applicants must be currently authorized to work in the United States on a full-time basis; Huntington will not sponsor applicants for immigration benefits for this position.

Requirements

High school diploma or GED and at least 1 year of experience in a goal-driven retail sales leadership role, or a bachelor’s degree.
Subject to additional background-check requirements, including providing fingerprints as required by NMLS regulations.
Currently authorized to work in the United States on a full-time basis.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.
Demonstrated acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation.
Excellent verbal and written communication skills.
Comfort with technology, including mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Nice To Haves

Bachelor’s degree.
Previous management experience.

Responsibilities

Manage the branch and lead all facets of branch sales, service, and operations.
Coach colleagues on existing processes and lead the team in achieving budgeted production goals.
Acquire new consumer and business customers, initiate referrals to bank partners, and deepen existing customer relationships.
Drive business inside and outside the branch and maintain a consistent business development and calling program.
Manage a portfolio of high-value consumer and business customers.
Refer customers to other areas of the bank to meet their needs, deepen relationships, and build internal partnerships in accordance with OCR guidelines for the branch.
Lead the team in providing excellent customer service and effectively resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of, and educate the team about, products, services, technology, and policies.
Participate actively in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain resources needed to support the team.
Manage branch operations in compliance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.